Carter Bank & Trust Country Club Dr, Fayetteville

Carter Bank & Trust Reviews

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  Sandra Mathis
  3

  ☹️They closed the two down in Lumberton NC where I live, now I have to come to Fayetteville. I work at Cape Fear Valley Hospital so it’s not a problem. My ONLY issue is the teller are not as friendly as those ladies were in Lumberton NC, but it may be because they don’t know me BUT STILL my money is in that bank🤔

  Response from the owner

  Sandra, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. If you would be willing, we would like to have you contact our manager at (910) 630-2500 to discuss ways we can better serve you in the future.

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  Scharkbite007
  5

  I've been a customer of Carter Bank & Trust since 2015 and the staff are super, super nice. They're a small independent bank and originally they had 2 locations, one off of Country Club Drive and one in Green Street, but the Green Street branch has been closed since last year. The service is excellent, they have a young staff but they are very knowledgeable, friendly, and very helpful. I love how they make you feel very important, jus liked back in the days when people treat their customers right. Erica, the bank manager was super helpful and very friendly and understanding. She tries to relate to all her customers as if they are family. Tiffany is one the friendliest Clerk I've dealt with and just like Erica, she is helpful and friendly. I love how they all know their customers by their names and as soon as you walk in or drive up the drive through window, they know you and have that caring and friendly demeanor. Yes, they're a smaller bank, but at least I know I'm treated well, and that my money has a great way of growing with great incentives they have...like their Christmas Club program. Great bank with a BIG way of showing that they might be small, but they care and work for their customers well!!!

  Response from the owner

  Thank you for your kind review; we are happy to pass along your comments to the team here at Carter Bank & Trust! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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  Sharon Sharoiyyjn
  5

  I only wish there was a closer location, they closed the downtown bank closet to me. Still the people are great the all no my name and they're the reason I driver all the way to Ramsey st weekly. Also they're open on Saturday which is great.

  Response from the owner

  Sharon, thank you for your kind review; we are happy to pass along your comments to the team here at Carter Bank & Trust! We hope to be of service to you again in the future.

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  Joseph Oluoch
  2

  I opened an account with People's Bank 13 years ago and had no problems till they merged with Carter Bank. I closed my account after too many bad customer service experiences.

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  Ashley Ivey
  5

  The best customer service hands down. They are helpful and thoughtful.