Capitol Federal® Savings Bank W 87th St Pkwy, Lenexa

Capitol Federal® Savings Bank Reviews

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  John Reece
  5

  My family has trusted Capitol Federal for over 40 years and I am definitely going to continue our family tradition! Excellent and professional service with a smile! Special shout out to my brother from another mother Alex A. Thank you so much for helping me correct my account and my issues! Live love and laugh!

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  Pat Veno
  5

  I have used this bank for decades and never had a problem. Since I retired they have added an online banking app. I use this for my bill paying and transfers and greatly appreciate being able to handle my banking even when in a foreign country. Recently my purse, which contained two blank checks was stolen. The checks were forged for large amounts. My Lenexa Branch helped me process the proper forms and Capital Federal savings restored the money to my account. That was a BIG relief. Thank you Ms Stephens and Mr. Nation.

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  Cindy Schultze
  5

  Received great customer service today from Justin! You could tell he was happy to be there and helping people. Great attitude and great smile! Thank you Justin for being there and for being so helpful and friendly!

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  Carolyn Mitchell
  5

  Aaron Clark was extremely helpful in closing the accounts. He made sure that I completed all the details that were necessary. I appreciated his attention to detail. Sincerely, Carolyn Mitchell

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  Karen Holthauskhaus66538
  5

  Aaron at CapFed on 87th in Lenexa helped me set up a checking account. He did an excellent job with everything. He explained everything very carefully and was very friendly. He is a great employee for Capital Federal.

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  Caidyn Young
  5

  Amanda helped me close and set up a couple of accounts. She was a great help and I know it was a bit of an inconvenience because I came in pretty close to closing. But, it got done and I'm so appreciative!

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  Janet Gelsinger
  5

  Today I needed to sign an important document & have it witnessed and notarized. Justin Craner works at Cap Fed in Lenexa, Kansas, and he was a great help. Justin sat down with 3 of us and went through a dozen pages with us very carefully, making sure we filled it in correctly, then notarized it. We have always gotten great service at Cap Fed. Thank you to both Cap Fed and thank you, Justin Craner!

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  Weems00
  1

  Left work early to get there before the lobby closes in order to do some urgent bond transactions. Was told basically that I was giving them too much work to do and that it’s close to closing and they don’t want to have to deal with my transaction. Last straw with this bank and their lazy employees, time to find a new main bank to do business with. The man said “oh boy can you come back tomorrow, I don’t want to deal with this right now”.

  Response from the owner

  Thank you for providing your feedback. The customer service you received is absolutely unacceptable, and certainly not to the standard we strive to provide. Please know our priority is to use this as an opportunity to get better. If you could email us your contact information at [email protected], we would like to have management contact you and formally apologize. Thank you again for your review. We hope next time your experience is 5 stars.

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  Candice
  5

  We went in and opened a savings and checking account here. Shayla helped us with making the accounts, and she was awesome. She was very helpful and made it all simple. Great first impression at this bank!

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  Dave Green
  5

  Had to do a wire transfer for the first time.Aaron Clark walked me though after I bungled it all up. Could not have done it without his guidance. Thanks for the help.