TruHome Solutions, LLC Legler Rd, Lenexa

TruHome Solutions, LLC Reviews

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  Todd P
  1

  Very poor customer service. I am now in month 4 of trying to get support for a very simple issue and TruHome has not responded to requests for information nor have they called me back when they said they would. I would advise all to be careful with this company as they are not adequate providers of any sort of quality service.

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  Chris No
  1

  Pathetic excuse for an institution, I had to pay my insurance out of pocket even though I had more than enough in escrow. They missed the payment and let my insurance lapse. Will not be using them again.

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  Anthony Haug
  5

  One of the best experiences I've had purchasing a home. They were very quick and very informative. I closed in less than 20 days over Thanksgiving and Christmas holidays. Truly superb! My brother and Dad are now re-financing through them. I would highly recommend Tru Home Solutions. Tony Haug

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  Nicholas Aiello
  5

  My fiancé and I used TruHome through a local credit union for buying our first home. Nothing about the process was an exceptional burden. You have to take everything with a grain of salt. Buying a home is always going to be kind of chaotic, even for the most qualified/experienced buyers. We worked with Hilda Marquez (loan officer) and Diego Villa (loan processor), and they were amazing! They were extremely helpful and prompt with responses to questions. All my calls and emails were answered quickly, like within hours at most. They made the experience feel very personal and as a first time home buyer I was very grateful. They even got us a lower rate than what we were originally quoted. I know some reviews have mentioned problems with closing on time, but we had no problem. In fact, Hilda and Diego had everything together that we asked the sellers to close early but the sellers needed the original date. There were a few times where the loan documents were inaccurate, but they were promptly corrected. Most of these issues were more from mishearing information or difficulty coordinating with the seller's agent on some documents they needed from him specifically. Tl;dr: Had a positive experience, no problems with communication or closing time. I would recommend to friends and family.

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  Charles Toye
  5

  I had and excellent job done by Truhome Solutions during my recent refinance. They kept me informed from beginning to end.

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  Tyler Hamilton
  1

  I engaged the services of Tru-Home solutions in purchasing my first home. That was a mistake. It has been a nightmare experience. My house was supposed to have closed three times now, and yet there is a constantly an excuse on why it cant. I even had to get a mobile notary to meet me while out of town for work to sign closing documents because the lender insisted that It must be signed even though they were not prepared to close on the date scheduled on the previous Friday. They communicated poorly, and failed to get forms to the Title company in a timely manner repeatedly. They had me change my work schedule three times to supposedly sign, and each time contacted right at 5 to say due to difficulty getting forms processed I won't be able to sign that day. Forms they should have been able to prepare especially with the weeks of time they had. I had to sign closing documents not once but twice.One time they said I could not sign because it upper management said it was to late in the day to want to deal with. It was 230 pm, and their hours say 8PM. The form was only submitted to him hours earlier but he was "out of the office" at the time. It was only a rate lock extension approval. A form they had to do several times before because they constantly pushed back closing. Their employees repeatedly left work early, and were often unavailable during the day for hours at time. I feel that they have done their job poorly, and do not take into consideration their customers. I can confidently say I will never ever recommend these services to anyone unless they wan't to bang their head against a wall. However that being said Julie Lovich did an exceptional job, and I feel like she was the only in that company who put in any effort to make this transaction work.

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  Mike Vanelli
  1

  Can not give this company a one star. They had three months to prepare my mortgage and still failed to properly prepare my loan requirements. I lost time off work, an appraisal fee that was never used, failure to close on requested date which caused everything to back up costing even more time and money. STAY AWAY!!

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  Jana Kortje
  2

  We had a terrible mortgage experience. We were pre-approved. We submitted all requested information within two days of signing a contract. When I followed up to make sure they had everything in order two weeks later I was told that they had received the information, but not looked at it. We were repeatedly asked for the same information starting a few days before our closing date, but were told that everything was fine and scheduled to close on schedule. At 5pm on our closing date, we were informed they needed further information yet and it ended up taking another two weeks to close. Since then, I have experienced terrible customer service. I would not recommend this company.

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  Angie Rodriguez
  1

  Horrible. The woman I was working with would never respond. I'd have to double e-mail to maybe get a response. And any time I called her direct line it went straight to voicemail. Today, finally fed up, I called customer service, and still was not able to get in touch with anybody. After reading other reviews, I'm about to find another mortgage company.

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  Carolina Castro
  5

  I had such a great experience with Tru Home Solutions. I worked with Laura Robertson and she made everything very clear from start to finish. If I had questions she had no problem explaining. Very friendly and she seemed to really care to make us happy throughout the whole process. I truly recommend Tru Home Solutions. We had a pleasant experience and I am glad we went thru them for our loan.