Capitol Federal® Savings Bank Cloud Ave, Andover

Capitol Federal® Savings Bank Reviews

• D

  Debra Rosenthal
  5

  I have been handling the complexities of my late Mother's Trust and the world of finances is not familiar to me, an MD. Brittany Williams has been wonderfully helpful, patient and eager to do anything to make these tasks smoother and help me understand the nuances. She has truly been a godsend in so many ways. She has been a true friend.

• J

  Jenifer Sutter
  1

  Tried to open a new account and wanted to deposit $150K and Mary said she didn’t understand why we didn’t open an account with the bank that wrote the check. We explained that we wanted to open an account at this branch because it is close to our home. She implied that we were trying to deposit a fraudulent check. I don’t understand why Cap Fed didn’t want our business. It feels discriminatory to me.

  Response from the owner

  We are sorry your experience was less than the service we consistently try to provide our customers. We strive to make the new account opening process convenient and simple, while adhering to our safety and standards policy. We apologize this wasn’t the case for your recent transaction. Thank you for considering CapFed, and we hope to earn your business in the future. If you’d like to discuss further, you may reach out to branch management at [email protected].

• J

  Jennifer Seaton
  5

  Great service! Marissa and Brittany were very helpful and took the time to make sure all my questions were answered. Kudos to both for being extra attentive and customer-focused!