Capital One Bank Broadway, Hicksville

Capital One Bank Reviews

• m

  mandeep dhillon
  1

  Worst branch in New York. No one wants to help and have a lot of attitude ...no wonder they have low rating.

• M

  MTB214
  1

  They refused to help me, after having an account for 10 years when I came in the only time I had available. The lady had no kindness or understanding. Don’t use this bank!

  Response from the owner

  This definitely isn't the experience we aim for here, and we appreciate you taking the time to reach out. We'll be sure to doc this situation for the right eyes. ^JM

• S

  Shay States
  5

  Convenient location with good ATM Service.

• M

  Marc Rosenberg
  1

  I frequently go to this Capital One as there are no other locations close to where I live. Every time I have gone over the last 2-3 months, there is at least 1 customer not wearing a face mask, which is required by law. While I understand it is not the employees’ fault if a customer is not wearing a mask, they are at fault by allowing the customers to remain in the branch and provide them service. They should be following the law by telling the customers they must leave and return when they have a mask on. It is absolutely unacceptable.

  Response from the owner

  We definitely understand the concern here. The health, safety and well-being of our customers, associates and communities remains our top priority. As locations reopen, we will continue implementing safety measures recommended by the U.S. Centers for Disease Control and Prevention (CDC) and requirements put forth by local and state authorities. Each branch will practice preventative measures recommended by the CDC and requirements put forth by local and state authorities. Rest assured, we'll get your feedback in front of branch leadership. ^JM

• L

  Lakshay Dilawri
  5

  Drive thru ATM is a blessing!

• S

  Saba Saba
  1

  Staff is extremely Rud and banking service is slow, bad, very very bad

• J

  Jay T
  1

  Worst service ever! My parents went to the bank to re-activate their account due to not using the account very often. They told them its going to take half an hour because they have to call Capital One customer service. They waited 30 minutes. Then was told they have to go home and call Capital one. They said they don't know what's happened to their account. I would give them No Star if its possible. How can you push your local customer away. Even if you don't know, you have the obligation to find the information for them.

  Response from the owner

  Sounds like this experience fell far short of the mark we're aiming to hit, and we'll be sure to get your feedback where it needs to go. Thanks for taking the time to let us know what happened. ^VS

• N

  Nathaniel Ondrik
  1

  Always understaffed... Extremely inconvenient... Staff is EXTREMELY rude. Yea this bank has numerous negative reviews...

  Response from the owner

  We understand waiting is never ideal, so we hear you on this review. We'll be sure to pass this feedback in front of the right team to ensure your voice is heard.^AS

• s

  sam sam
  5

  Such a nice customer services. Good environment and friendly people. Thanks to Priya to make it a best experience at capital one.

• M

  M Azizi
  1

  Horrible experience with customer service. Bankers don't want to help customers. They simply pass on a phone number and let you handle the work on your own. I thought the purpose of having a bank account is to have checks. How does a financial institution not issue there own customers either starter checks. Or they help customers in processing checks? I am so confused here.......

  Response from the owner

  This definitely isn't the vibe we're going for & we appreciate you taking the time to give us your feedback—rest assured, we've doc'd this post to get in from of branch management so your voice is heard. ^NW