Capital One Bank N Frederick Ave, Gaithersburg

Capital One Bank Reviews

• D

  D
  1

  I wouldn’t want to do it because the check I had wasn’t allowed me to snap when I tried on my phone. It was too bright on the face of the check. I decided to deposit it at the drive through on 2/11/2022 around 3:15pm. I put the check through the tube and waited for 15 minutes and noticed the car next window drove up after me drove off before me. I pressed the button and told the teller to send back my check and went to Wells Fargo. Worst customer service and have no consideration of people’s time. If you want good customer service go to Wells Fargo Bank.

• B

  Bunny
  1

  This Capital One is hard to get in and out of, it’s right off 355 and when you leave, you can only turn right. Every time I come here, the ATMS aren’t working. It’s a huge waste of time for customers, especially when it’s so hard to get to this location.

• C

  Christopher S (Chris, Riski)
  5

  1st class service, need an appointment but however the staff was kind enough to let me know that you can able to set up account through the apps, and helped me set it up without needing an appointment.. no time wasted.. excellent service, and friendly.

• C

  Cynthia Lopez
  2

  Here is why you should not bring your hard earned money here: We opened a business account last month (set up an appt because it was during a pandemic). The bank incorrectly typed our information not once (I mentioned it the first time and they waived me off), but three times and each time, apologized and begged us to come back in to sign. Each time, they did not have the paperwork ready as promised and now the bank is sending a letter stating they will close the account since we did not provide the correct business documents. No, sorry, that is not correct. Your employee negligence is not my problem. They don’t care about their customers. Period. PS - The Response from the "Owner" below is "lip service." Never even got a response back regarding my account. Let's also just say it is enough money that there should have been more diligence paid to this.

  Response from the owner

  Hey Cynthia - Thanks so much for taking the time to jot down your experience. This certainly isn't what we aim for and will be sure to get this in front of our branch leadership's eyes. Rest assured, your voice is heard. ^AJS

• D

  Deaf HustleBTC
  1

  The atm won’t let me withdraw cash that I had to go across the street to withdraw cash. They won’t even process money order on the spot with my debit card to make a payment. They made me wait for 30 minutes for nothing and to call 1800capital one! They don’t even know what they are doing.

• K

  Kurt Hahn
  5

  Polite courteous stall Pays attention to detail Very busy so show up early

• K

  Katia Segura
  1

  Useless. Got no help. & did not have my careless issue solved. It’s been over 2 months & I haven’t received my Debit card. & according to the teller I can’t get a temp. I have to call & order a new one. Wish I could give zero stars.

  Response from the owner

  Hi there, Katia—this isn't the look we're going for. Thanks for shining a light on your experience so we can get this in front of branch leadership. We're more than happy to dig in over a secure line and take a look at your debit card—just log into our full website, tap your account, and tag our chat team in from the bottom-left corner of your transactions page. ^MS

• G

  Gayani Ware
  5

  Elvis who worked at Capital One saved us today! We went inside upset bc of a issue we had w a check. He was patient, kind and so friendly! He helped us tremendously! Bc of Elvis we are no longer closing our accounts! I mean dang I would give that man a job! Beyond excellent service!!!! Thank you Elvis! Capital one is lucky to have someone so wonderful.

  Response from the owner

  This review's got us all shook up (in a good way) - we'll be sure to slide this over to our branch leadership so Elvis gets the shout-out he deserves. ^AJS

• K

  Kayla Gurlah
  4

  I had a great experience. I worked with Bibi Ali and she was wonderful and pleasant. I was there for a cashiers check which I have never done before and she was very helpful. These 4 stars are for her :)

• A

  Alex Morales
  4

  Didnt answer my phone call and the parking guy didn't allow me to enter because it was 11:55 at Saturday. He say they almost close. Really bad service.

  Response from the owner

  Not the vibe we try to supply & we appreciate you taking the time to leave us your feedback. Rest assured, we're getting this post in front of the right eyes for you. ^NW