Capital One Bank 5th Ave, Brooklyn

Capital One Bank Reviews

• N

  NYC
  5

  Karen and Emily were both helpful and very nice, and helped me out with a frustrating situation. Plus they were nice and patient which, in the moment, was probably the best gift they could have given me. Their patience and niceness helped ground me in the moment. These two ladies made me realize Capital One is cool! Karen was nice, responsive and helpful even when things got complicated with another branch, and Emily was super nice and really helpful, and was able to help complete the important business task when another location dropped the ball. Plus made sure everything was good to go before I made a long trip from Manhattan. Wouldn’t recommend Union Square but this location really turned around my opinion of Capital One.

• L

  Luis Arriaga
  1

  Long lines only 2 people at the counter they take their sweet time as the line gets longer and longer no sense urgency once so ever dont Come to this bank

• M

  Mo3taz_mizo
  1

  Capital one by far is the worst bank you can ever have a business with, absolutely nothing special about this bank, worst customer service, highest credit cards apr.. no offers, they only know how to take but never give.. avoid this bank at any cost

• N

  Nicole Hughes
  1

  As a customer I’m appalled and angry that Capital One Bank closed not 1 not 2 but all 3 of their STATEN ISLAND locations. This is NOT ok!!! I have to pay a toll and drive to Brooklyn to get MYYYY money or use random atm machines at delis or pharmacies...it’s unacceptable and not a word was said to the most important people your CUSTOMERSSSS! I’ve called Customer Service and they don’t even know what to say. It’s disgusting. I will be switching banks soon.

  Response from the owner

  Closing branches is never an easy decision, and we understand the impact it has on our customers. We appreciate you taking the time to share your feedback here, so we've doc'd this message to get it in front of the right eyes. Rest assured, your voice is heard. That said, we did send out letters a while back to inform customers of the change as well as posted signage in our branches. We apologize if these messages were never recieved. ^AS

• B

  Bryan John
  1

  When bank is closed, security man never wears a mask! I have been to this branch location and there is always some man in the ATM room. Most times, the guy does not even wear a mask. Covid-19 and variants still out there!! I'm going to close my Capital One account and switch to Chase!!!

  Response from the owner

  The health, safety and well-being of our customers, associates and communities remains our top priority. We've shared this feedback with leadership to ensure your voice is heard.^AS

• M

  Mario Iannotta
  1

  Need to re-open a branch on Staten Island. It's becoming a hassle traveling to Brooklyn. What will it take?

  Response from the owner

  Closing a branch is never an easy decision and we understand its impact on our customers. We'll make sure we get this feedback into the right hands.^AS

• C

  Cindilini G
  1

  Trying to understand there are no locations in Staten Island anymore yet there are 2 on 5th Ave 20 blocks from each other? I m not paying a toll get there to deposit money. I will be changing banks!

• S

  Sarah Catalano
  5

  Everything was good at this Branch was pretty fast. Best time to go to the bank before 10:00 am. because after I left the bank it started getting busy.

• S

  Se G
  1

  Waited 30 minutes for customer service. Signed in on the iPad and had 3 other people that walked in after get served (not counting one poor man who walked out/ obviously upset because of the lack chaos in this branch) I would rather wait 30 minutes to talk to customer service than anyone in this branch.

  Response from the owner

  We know the waiting game's never a good time & we've doc'd this review to get in front of the right eyes so your voice is heard. ^NW

• S

  S S
  1

  Poor customer service. Went in to open an account at about 4pm (they close at 5pm) and sat to wait my turn. Basically the man said he was going to take long and wasn't planning on being there after 5pm. I'm sorry but customer service wise if I walked in at 4:59pm you should technically still assist me as you are taking customers till 5pm.