Capital One Bank E Main St, Patchogue

Capital One Bank Reviews

• E

  Erin H
  1

  This is the SLOWEST BANK ON EARTH. Inside or Out doesn't matter, you'll need to carve out 45 minutes just to make a simple deposit. The old "my computer is slow" excuse is old and tired. And for whatever reason this place is under construction constantly. Not to mention my account has been hacked more times than I dare to mention. Absolutely horrible.

• S

  Shane Devin
  2

  I've been coming to this bank for decades. All I can say is don't come if you're in a rush. Typically there will be a number of tellers, but only one or two help customers. The rest are always so busy. They're always pleasant, but holy cow it takes forever!

• M

  M F
  3

  NO parking! There's no sign around the branch stating that there is a drive-thru. Got soaking wet running from a distant parking to the branch. Clean premise. But the branch was pretty empty. Guess people are doing everything online nowadays!

• J

  Jason Olszewski
  3

  I’m leaving three stars because I’ve had pleasant experiences at this branch in the past - This however was not the case for my most recent visit. Perhaps a flaw in capital ones new ‘cafe’ atmosphere and electronic sign in system... or perhaps a lack of attentiveness by the employees. I signed in and was prompted to wait (the iPad prompted me to do as much). I waited for around forty minutes. Throughout this time I was not greeted nor acknowledged by a single employee and I made out about eight. Surely all were busy and this much I understand but when you smile in peoples general direction you hope for the same in return. Finally an employee walked towards the “cafe” only to help another individual who had been waiting for all of ten minutes. This leads me to believe they are not checking who’s “signing in” and that I was simply not acknowledged in my time there. In the end I left and resolved the issue elsewhere which took all of seven minutes.

  Response from the owner

  Sounds like we missed the bar here & we appreciate you taking the time to share your experience. We've doc'd this review to get in front of branch leadership so your voice is heard. ^NW

• W

  Will
  1

  I asked an older blonde woman with glasses for a bank document that indicated that I was the owner of my bank account so that I could set up direct deposit with my job, she told me that they didn’t have any and that I didn’t need one even though on the form it clearly stated that I needed one. I definitely wouldn’t recommend coming to this Capital One Bank.

• D

  Dan Schmidt
  5

  I had a great experience. The atmosphere is calming. I had a complex issue and Donna N. was kind, compassionate and resolved my matter in a clear and understandable manner. I read some negative reviews. Although i cant vouch for others experiences, i've certainly learned that the energy you put out is what usually comes back to you. Thanks Donna

  Response from the owner

  Hey Dan - We're happy little clams over here knowing your experience was sea-perb. Donna's a pearl and we'll be sure she gets wind of this <3 ^AJS

• D

  Denise Altobelli
  2

  Was very happy with the financial service and advice I was given last year. A month later, my accounts were sold to someone else without my knowledge or consent. All that time and effort wasted. Still trying to sort it out.

• S

  Sean Reed
  1

  Always an issue here. I could age a full year standing online, while 2-3 people are always standing around. Never as good as it was when it was North Fork bank.

• G

  G Alexander
  1

  Horrible service - I have been a customer with first Chevy Chase bank and then Capital One for around eighteen years - went to do a wire transaction with my drivers license and the manager was extremely unhelpful - every time I go in this branch it seems like someone else has an argument with her - she seems to thrive on formalism with no room for thought or desire to serve the customer

  Response from the owner

  Hi there, thanks for bringing this to our attention. We've documented your feedback and will pass it on to branch leadership to ensure your voice is heard. ^MS

• J

  Joe Horn (Joeydonut)
  5

  Capital is the easiest, fastest bank there is. Love them.