Capital One Bank W Northwest Hwy, Dallas

Capital One Bank Reviews

• S

  Salim Rajani
  1

  It is to share a bad experience at your Webb Chapel branch to create a new business account. It took more than 2 hours to open an account. According to your representative the computer is not working. In addition the customer service was really pathetic. And taking an appointment was also very problematic. We give a big businees to capital one but we are seriously thinking to transfer to other bank.

• E

  Elizabeth Rios
  5

  Ana went above and beyond in assisting me today. I had been calling several of locations to find one that was open and she took it upon herself to locate a location nearby for me because the automated systems stated every location I called was closed. Thank you for the kind service you offered today!

• J

  Jasmin S
  1

  You can’t spend your own money only when they tell you when and how you can.then when you don’t listen to them they will close your account and say they can’t verify you!like really I was literally in the bank while on the phone with the agent standing In front of the banker on speaker phone with all my information and no the agent still did not believe us.please if you want to save your time and frustration please take a copy of your DNA and maybe just maybe they will believe you…the account I had was the checking 360

• A

  Anthony Kuy
  1

  I'm not usually one to write reviews but I have to let people of the horrible experience I experienced here. I had a foreign check that I needed to deposit. I went to my local branch in Carrollton and they would send it to a different office to process. I get a call from them saying that I needed to open a regular checking/savings (I have 360). Ok, cool. This morning I go into this capital one because it's next to my work to open a savings account. Spoke with relationship banker Ana who was nice and professional. She excuses herself for a minute and brings back a different woman. I didn't catch her name. She seemed like a supervisor. She started speaking with me which felt like an interrogation. - "You know savings account is long term". "Yes, I plan on making it my primary savings account". - "Why do you need a regular checking account?" "I need to deposit a foreign check" - "You can deposit it in 360 account" "No I can't. I've already tried" - "Yes. You can" - "You have a lot of inquiries on your account. Why is that?" "Because I recently financed a car and I think that's why." -"No, it's only for banking". -"We're unable to get you a savings." It went on for a few more minutes. I kept trying to help her understand but it seemed like the conversation was one sided. Yes, I wasn't able to get the savings. But that's not why I'm writing this review. I'm very dissatisfied with the level of service that was provided by that woman. This is the first time that I ever felt attacked. I love Capital One. Needless to say, I will not be coming to this branch again. Anthony Kuy

• C

  Cynthia Hernandez
  1

  Female teller today is rude just went in for change wasn't even her customer gentle man was polite she was just wow cuts people of while talking because I saw how she spoke with her customer and lady before needs to learn to stay in her lane unless asked for her assistant and quit being nosy he said he couldn't give me change and she budded in and started interrogating me simple answer would've been we don't give out change sorry and went about my business!! Would put no stars if possible she needs more training

  Response from the owner

  This is not the type of experience we're aiming for, Cynthia. We'll be sharing this concern with our Leadership team on your behalf. In the meantime, feel free to let us know if we can help with any of your banking needs by stopping by, chatting with us online, or calling 1.800.655.2265.

• M

  Miriam Luis
  1

  Worst experience ever..!!! Most banks welcome their customers, not here. When I ask where's the sign in sheet to talk to a representative a lady just said, "just take a sit" I had to wait about an hour to talk to a representative regarding my account, and there was just one person ahead of me. First and last time at this branch. 👎🏼

  Response from the owner

  Not the experience we're known for, Miriam. We know your time is super important and plan to make sure your voice is heard by our Branch Leadership. In the meantime, we'd love to show you a better banking experience. Please stop by, give us a call (just dial the digits on the back of your card) or login from the ol' desktop/laptop and tap 'Chat'. Thanks.

• A

  Ashley Blake
  1

  Called in because i havent received anything other than a temporary card since i opened my account. Their response was that they could give me another temporary card or i could be put on hold again. When i complained about the lack of options they got very sassy. Ill drive the extra 3miles

  Response from the owner

  Hey Ashley. This is not the type of experience we are aiming for. Rest assured that we are getting this in front of our Branch Leadership on your behalf. Please do not hesitate to stop by, call us at 1.800.655.2265, or live chat with us for any of your banking needs.

• R

  ROCAFT1 Frausto
  1

  The relationship banker is the worst employee in all of Capital One. She only cares about her rank in the company and not the customer. She needs to be trained in customer service.

• s

  susy Vida
  5

  Hello ladies, I hope you have nice Day ,Thanks for be so nice thanks 😊

• J

  Joseph Wilson
  5

  Best banking experience I have ever had.

  Response from the owner

  They said a bank can't blush—yet here we are. ^NW