Capital One Bank Springfield Ave, Newark

Capital One Bank Reviews

• M

  Mina Ayoub
  1

  They do NOT notarize a bill of sale for a CAR. Lady was very rude and said she does NOT notarize anything she does NOT want. Very unprofessional and will file a complaint.

  Response from the owner

  Hey there, Mina—This isn't the kind of sentiment we aim to hear back, and we'll be sure to share your feedback with branch leadership. ^VS

• L

  Louise “Zimayehx2”
  1

  The ATM is always down at this location. This is the closest bank in the area, this is my second day here early in the morning and the ATM both the drive through and indoor are not operating properly, this has been going on for over a year. Capital one can do better.

• j

  jeanniene brown
  1

  Bad customer service and very unprofessional. The dress code is not professional as well.

• M

  Millien Moves
  1

  Here now (Monday, March 4, 2019), 9:24 as I’m typing this. Snow day definitely, but no ownership or responsibility to at the very least, give customers notice for the closure or delay of regular business opening hours. The faultyness of the ATM adds to the dismay. Poor ownership, poor management. No excuse for the lack of workmanship and responsibility to the consumer. They should let me manage. This wild.

• J

  Jacques Fontin
  1

  Ever since they changed the old staff. Service has never been the same. Very poor service. I came to have something motorized and it took me an hour just to have someone acknowledged me. The lady that was supposed to help was just in there chatting with employees. Just bad service PERIOD.

• F

  Frank Nitty
  1

  Freaking terrible made a transaction earlier today had to call customer service and they needed to call the branch for verification and oddly the number doesn’t work because, they’re temporarily closed. This false advertisement is ridiculous when I just left the branch and now my relocation has been compromised due to this. Never will I do service at a Newark branch again!

  Response from the owner

  We understand the frustration here for sure, and we're happy to report that the branch is now back up and running. That said, we know the experience was far from ideal, and we're making sure to doc your feedback. ^VS

• P

  Peedgwende Ouedraogo
  1

  It's really sucks to stop at this agency and get something done real quick.. It takes an all half of a day to see a tailer.. People have to bust they ass out there to get their accounts moving so come on.. You need to find a way to save your costumers time when they visit you not take my all day

  Response from the owner

  This isn't at all the experience we're aiming for - we know your time is important, and it sounds like we missed the mark this time. We'll pass this along to our leadership team for review, and document this review as feedback. ^JG

• K

  Katrina Gray
  5

  The office had new people but, they were excellent right down to the security guard. Since I began business with the company three years back the Springfeild locate is excellent. Come get the best treatment.

  Response from the owner

  At long last, a return on investment — we knew letting the security guard sit in on customer service training was the right move. ^MS

• a

  antoine hobson
  1

  Worst location ever!!!!atm never work,lines are always long,drive thru is terrible Avoid this location Newark needs more capital one banks,with better service This is the only local Newark location

• R

  Rushelle Miller
  1

  The atm is always broken when u go the line is long place is to small and over pack worker's so far is great but that location has to and need to do bettet and yall close to early 4pm most people are getting of work like do better