Capital One Bank Langston Blvd, Arlington

Capital One Bank Reviews

• k

  krissia merino
  1

  Every time I go to this bank there is a problem, I am a business owner and I also work for a real estate company, therefore I use the bank a lot, I do deposits every week, I take the checks to this bank they will always put a problem, but the worse thing was humiliating me for a $900 check, they called my bos and told him I was trying to cash a check and the signature does not match, my boss signature was exactly as always and never had a problem in other banks before, however they called my boss and had to wait for almost 40 minutes until they were done reviewing my check, at the end they gave me my money, and all the trouble was because they thought I didn't have an account with them and was trying to get the cash, yet I have an account and all I wanted to do is deposit cash directly to my savings instead of the check. Very disrespectful and mean!! Never banking there again.

• M

  Molom
  1

  This branch has refused to cash my checks 2 times so far. They make up some fake policy or say they don’t have cash. What kind of bank does not have cash? Other Capital One branches like the one in Rosslyn is terrific.

• S

  Sophie D
  1

  If a customer comes to open an account in this day and age of covid 19, the best you can do is service them, not tell them to go online. There is a reason they made the effort, they might need personal financial advice that the internet cannot provide. Disappointed.

  Response from the owner

  We understand the concern and uncertainty that you are experiencing right now, and we are here to help. While account opening needs to take place online, an ambassador should always be close by to answer any questions you may have. We'll be sure to document this post as feedback to ensure it's seen by the right eyes.^AS

• D

  David Johnson
  5

  I'm a bit stingy with five star ratings, but this branch deserves it. I'm not even a customer there. I just go in monthly to deposit my rent to my landlord's account. They are incredible friendly and helpful.

  Response from the owner

  We're absolutely honored that you chose us to share this five star moment with. Really. We're posting this beauty on the fridge for safe keeping. Thanks, David and please let us know if we can assist further with any of your banking needs by giving us a buzz (1.800.655.2265), stopping by, or logging in and tapping 'Chat'.

• S

  Sherry Young
  5

  Have been using for past 3 years. Have always received great service when visiting inside bank, and at ATM.

• G

  Good Knight
  5

  I recently had to create an estate account; and this branch was so helpful. Truly appreciate how I was treated.