Capital One Bank Flatbush Ave, Brooklyn

Capital One Bank Reviews

• S

  Sophia
  1

  Horrible branch. Unprofessional. It’s unfortunate to see the differences in service and professionalism from branch to branch depending on the location. Don’t come here is you have other options.

• S

  S Danzey
  1

  It’s always broken atms and long lines very horrible treatment to people that bank here!!!

• S

  Sharee Jones
  5

  Very happy with the service I receive every time time I visit this branch. Staff always greets you with a smile and are very helpful. I’m not only happy with the service I recieved but with capital one I have been able to successfully build back my credit. After my car was repossessed I felt like it was over. Thanks to capital one I have hope again! Have patience with staff. And communicate effectively. All the best. The end.

  Response from the owner

  No, Sharee, you're the best. End. of. story. ^AJS

• K

  Kay Hay
  1

  This place is not for the faint of heart. Long lines due to the times we're living in. I had to provide information and identification for a letter of instruction. The teller filled out the information. Unfortunately, she wrote the wrong email address on the form. Overall, I spent 90 minutes on something that should have done in 25-30 minutes. And I didn't mention the battleax customer in line who had an attitude towards me because she had to wait while all this was going on. The following day, I had to call the 877 number Capital One provided and provide my correct email address. This was one in a series of blunders and delays from Capital One. While she was trying to assist me, the teller wrote down her lunch order for one of her colleagues and got that right. She ordered salmon with rice (with sauce on the rice). I'd love to tell you I'm joking, but sadly, I'm not. Avoid this place. ************************************** The "owner" allegedly responded to my original note and feedback will be documented. I will tell customers the following: AVOID this Capital One Bank and just about every one you encounter. These people are not competent. They made no attempt to reach out. Again, avoid this place like your life depends on it.

  Response from the owner

  We hear you on this and can understand your frustration. We'll make sure your feedback is documented to ensure your voice is heard.^AS

• s

  shaniqua Henry
  2

  The security guard at this branch has a horrible attitude! Countless times, Ive seen him be rude to customers for no given reason. I ONLY come here for convenience because the previous branch I attended was closed. Im goin to have to discipline myself to stop coming here.

  Response from the owner

  This is truly never what we hope to hear about and will be sure to get your feedback in front of the right team.^AS

• K

  Kathy Bates
  4

  I think the customer service here is great, no on here has shown attitude to me or been rude. Lines are usually long but there's nothing wrong with the place.

• R

  Robert Marvin
  1

  I had a suspicious phone call from a women with a strong eastern European accent named something like "Adler " or Adeline". The number she was from this Capital One Branch at which I do not have an account. When I verified that the phone number left was actually from a real Capital One branch I phoned back and was told that they were trying to make sure that depositors were "engaged" with their accounts. This sort of behavior does NOT inspire confidence.

• M

  Malcolm Douglas
  1

  This is a horrible branch! They always have a long line and the tellers are rude!

• Y

  Y. Farhane
  1

  Worst service ever, nothing against capital one but the staff at this location needs immediate retraining in customer service.

  Response from the owner

  Youssef we never want you to feel that way when you visit us. We'll share your feedback with the branch leaders. Feel free to stop by and speak with our branch manager or give us a call at 800-655-2265 regarding your experience.

• R

  Rafael Angel
  1

  Horrendous experience. Tellers are rude. Bankers with attitude. Nasty people. Especially the two Jerome's. Closing all my accounts there.

  Response from the owner

  Definitely not the type of exprience we'd like to hear. We've shared you feedback with our branch leadership so that they can review your exprience with our team. Thanks. ^AB