Capital Credit Union Velp Ave, Green Bay

Capital Credit Union Reviews

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  Theresa Arbuckle
  5

  I absolutely love working with Kate M. on loans at this location. She answers my questions, and when necessary gets my requests completely processed so quickly and easily. This last one was done from my initial email to documents signed in less than 24 hours. She's fantastic to work with!!

  Response from the owner

  Hi Theresa, thank you so much for this review! We appreciate your feedback and will send this along to Kate.

• A

  Andy Vaughan
  5

  I've had nothing but good experiences with capital credit union. Melanie B has treated me great since it was pioneer and since the merger with Capital things have only gotten better with employee knowledge along with their interest rates.

  Response from the owner

  Hi Andy, thank you for the positive review! We appreciate it!

• G

  Gregg Smith
  5

  I've been banking with Capital Credit union for many many years back when it was Pioneer Credit union. I've switched to the Velp location a while back because it's a smaller location and the staff have always been very friendly and outgoing. They always welcome me and my children and a teller will always bring my kids by the suckers to pick out the ones they want while I do my banking. Top notch costumer service.

  Response from the owner

  Thank you for your review! Let us know if you ever need anything!

• A

  Autumn Schunke
  1

  I would NEVER in a million years reccomend doing any sort of business with this branch/company. They've closed accounts without notice, have poor attitudes as to WHY they cannot give acceptable professional service. A big middle finger to both Mary and Melanie for their poor demonstration of how to treat customers over the phone. Take your business to literally any other banking establishment in green bay before stepping foot in Capital Credit Union. Switching banks today!!

  Response from the owner

  Hi Autumn, I'm very sorry your experience with Capital didn't meet your expectations. If you are willing, we would welcome the opportunity to talk with you more. Please feel free to call 920-494-2828 and ask for VP Lisa Hintz. She is interested to hear more detail, while maintaining your privacy.

• D

  Diane Walton
  1

  We went to Pioneer Credit Union today to open a new checking and savings account as we just moved to the area. We were told we would have to come back or make an appointment. As an over the road truck driver I am gone for several weeks at a time and do not know when or for how long I will be home making it very difficult to schedule and appointment. I did go to Fox Communities Credit Union they were very personable and accommodating. You may want to review your policies and start accommodating the people of your community.

• N

  Nichole Ross
  1

  I have been a customer for 23 years and I have never had a problem with any of employees at any of the locations until today. I went through the drive-thru at 11am today and forgot my license at home, so I used my passport as an ID. The teller processed the transaction and then after asked me if I had a drivers license. I said that I forgot it at home and she asked me, "Are you allowed to drive without that? We were wondering." So she was also gossiping about me to the other tellers. This was highly inappropriate. I would've completely understood if she was asking me a question because she needed a second ID to verify me, but this was completely out of context. I will refrain from using the Velp location.

• J

  Justin Peterson
  5

  Very helpful and fast working employees. I’ve never had a bad experience at the many locations I’ve visited. The only thing to keep in mind with this location is the speed bumps in their parking lot. If you have a low vehicle, be wary.

  Response from the owner

  Hi Justin! Thanks for taking the time to leave a review. Hope to see you again soon!

• P

  Patrick Glass
  5

  Been a member since 2012 never had any issues, like my checking account benefits.

• G

  Gary Ward
  5

  Friendly and professional tellers, efficient and capable bankers.

  Response from the owner

  Hi Gary - Thanks for the review!