Capital City Bank Crawfordville Hwy, Crawfordville

Capital City Bank Reviews

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  Wayne Vearil
  1

  At one time this was an excellent bank, over the years they have started to act like a major national bank, high monthly costs, and poor service. I will say the local, Crawfordville, bank staff is very helpful. That does not help the high service costs and poor service when trying to get help from the call center. Goodbye CCBG.

  Response from the owner

  Hi Wayne, We are sorry to hear you were disappointed by your experience with our call center but appreciate you sharing your concerns. At Capital City Bank, we aim to make exceptional service the standard, so we want to know about it when we don’t hit the mark. Rest assured, we are taking your comments to heart. We will share them with the manager so the issue can be addressed. Thanks very much for your business.

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  Denise Norris
  1

  Customer in good standing of 15 years…congrats we’ll roll you into this new account, and guess what! Monthly fees! And all these other fees! Thanks for being a customer!

  Response from the owner

  Hi, Denise. We appreciate you choosing Capital City Bank and having been a loyal client through the years. Our Carefree Checking account offers a number of features and benefits to help protect your identity, provide cell phone damage protection, and offer shopping rewards and mobile retail discounts for a flat monthly service charge of $6.95. If those services aren't right for you, however, we do offer several other account types that offer no monthly service charge if certain conditions are met, and our bankers are here to help you select the right account for you. Since Yelp is not a secure forum, please call us at 888.671.0400 weekdays between 8 a.m. and 6 p.m. and on Saturdays from 9 a.m. until noon. In addition, you can chat with us online at www.ccbg.com weekdays between 7 a.m. and 10 p.m. and Saturdays from 9 a.m. until noon. We look forward to continuing to serve your personal banking needs.

• J

  John Graham
  5

  Absolutely amazing people at this bank! Very professional and willing to do whatever they can to help with all of your banking needs! Especially appreciate Renee and Tara :)

  Response from the owner

  Hi John! Your comment just made our day! We aim to make exceptional service the standard here, and it’s great to hear feedback on how we’re doing. It’s our pleasure being your Banker! Thanks so much for your business.

• A

  Amanda P
  5

  Great customer service! Thank you Mrs Greene for your help !

  Response from the owner

  Hi Amanda! Your comment just made our day! We aim to make exceptional service the standard here, and it’s great to hear feedback on how we’re doing. It’s our pleasure being your Banker! Thanks so much for your business.

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  Wanda Wimberly
  5

  I have been a customer for 30 years. The best service possible. I would never change my banking service. I use the Crawfordville branch.

  Response from the owner

  Hi Wanda! It’s our pleasure! We’re here to help and so glad we could be of service. Providing exceptional client service is a top priority, and we hold ourselves to that standard. Thanks for making our day with your kind words! We appreciate your business.

• C

  Chelsea Strickland
  5

  Wow! Best bank in Wakulla! I have banked with these folks since I was 19. That was before they were in Wakulla County. It is a joy to walk into this establishment and see this wonderful team of bankers.

  Response from the owner

  Chelsea We appreciate the kind words. We take pride in being your banker!

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  Rob Jarmon
  5

  Most Awesome Bankers Eva Eva Eva! I wonder if they miss me when I'm not there everyday??? Hmmmm Best bank experience you will ever have! Promise!

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  Deborah Laws
  2

  Rudest most unhelpful, unaccountable, unfriendly staff, no matter what branch you use. We started calling them "Capital Sh$tty Bank".

  Response from the owner

  Hi Deborah, At Capital City Bank, we aim to make exceptional service the standard, so we want to know about it when we don’t hit the mark. Rest assured, we are taking your comments to heart. We will share them with the manager of the office so the issue can be addressed. Thanks very much for your business.

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  Doneva Dennis
  5

  I love going to this bank, the people are always very friendly and polite!

  Response from the owner

  Hi Doneva! Your comment just made our day! We aim to make exceptional service the standard here, and it’s great to hear feedback on how we’re doing. It’s our pleasure being your Banker! Thanks so much for your business.