Capital City Bank Nw 16th Blvd, Gainesville

Capital City Bank Reviews

• L

  Laura Tanner
  1

  Consistently offers poor customer service. Teller very rude December 17th, she actually called supervisor to complain about the line (there was one person behind me) and requested assistance so she wouldn’t have to think. Later that week when I tried to deposit a check, I was told funds would not be available for 14 days! I expected 3-5 days easy, but 14!!! I really need to close my accounts here, I went to Wells Fargo to cash check and they were delightful! Would never recommend banking here.

  Response from the owner

  Hi Laura, We are sorry you are feeling frustrated and would love an opportunity to see how we can help! Since Google is not a secure forum, we cannot discuss your account here. However, we have bankers available by phone at 888.671.0400 weekdays between 8 a.m. and 6 p.m. and on Saturdays from 9 a.m. until noon. In addition, you can chat with us online at www.ccbg.com weekdays between 7 a.m. and 10 p.m. and Saturdays from 9 a.m. until noon. We appreciate your business and your patience as we sort out this situation.

• E

  Edward Emery
  1

  There is hardly ever enough staff on duty. They lost paperwork that was completed there. Luckily I had copy!

  Response from the owner

  Hi Edward. We are sorry to hear you were disappointed by your visit at the office today but appreciate you sharing your concerns. At Capital City Bank, we aim to make exceptional service the standard, so we want to know about it when we don’t hit the mark. Rest assured, we are taking your comments to heart. We will share them with the manager of the office so the issue can be addressed. Thanks very much for your business.

• N

  Nicholas Durrance
  5

  Been with them over a decade. Great staff that'll have you in and out in no time.

  Response from the owner

  Hi Nicholas! Your comment just made our day! We aim to make exceptional service the standard here, and it’s great to hear feedback on how we’re doing. It’s our pleasure being your Banker! We appreciate your business.

• J

  James L
  1

  Worst bank I've ever used. Very deceptive practices. Also made mistakes with deposits and then took a while to fix it. Save yourself the trouble and go to another bank.

• M

  Marci Gann
  5

  Very sweet and caring employees at this Capital City Bank! Very pleased with banking there.

• C

  Cynthia Bush
  3

  Certain employees are wonderful. Organization has much to be desired.

• R

  Ryan Harrington
  5

  Best bank around. The employees are the best!

• L

  Louie Alvarez
  5

  Great Staff. Very Helpful and Knowledgeable.