CAP COM Federal Credit Union Western Ave, Albany

CAP COM Federal Credit Union Reviews

• E

  Evan Zwahlen
  1

  Buyer beware! Went to refinance my auto loan because of the advantageous APR. Was not presented with any contracts or actual literature. Months later after automatic payments realized that insurance for $25 a month was packed into my loan. Branch manager told me that there's nothing they can do for me. Do not sign anything without seeing physical documentation. They are not trustworthy.

  Response from the owner

  Hi Evan, We would like to get additional details on this because it does not sound like the type of service we pride ourselves on. If you're willing to share additional details, please email [email protected]. Thank you!

• W

  William Toffenetti
  5

  Vote NOOOOO for merger!!! SEFCU is going to ruin CAP Com. Slingerlands SEFCU has only had one person working the the whole branch from time to time. SEFCU also misrepresented their $75 loan fees they claimed were going to insurance companies so costumers could have a lower loan.

  Response from the owner

  Hi William, thank you for providing your feedback.

• T

  Travis Whitney
  4

  Clean, efficient, and honest atmosphere. Simple and easy to make transactions or adjustments. No hidden fees, and no monthly maintenance fees.

  Response from the owner

  Hi Travis, thank you for taking the time to write this thoughtful review. We are happy to have you as a member!

• B

  Brenda Hastings
  3

  Have been banking at CapCom for a few years and have nothing negative to say except that this new location has poor customer service skills. They watch you but don't offer to help and leave you waiting for long periods of time even when there are no other customers present. All of the other locations in the area are much better to visit.

  Response from the owner

  Hi Brenda, Thank you for being a CAP COM member. We strive to provide excellent service during every interaction, and we are very concerned we did not meet your expectations. If you would like to discuss this further or provide additional information, please email [email protected]. Thank you!

• K

  Kyle Adams
  5

  Great service/ perks. Switched over from Citizens awhile back. Was a great decision. Reimbursements for ATM charges is my favorite.

• J

  Jaclyn Turner
  3

  Came in earlier today to get a new debit card; the last time I did this it took two minutes. Today the employee chose to finish his conversation rather than begin the process of setting up the new card. After getting situated, I was told to wait again, while he himself, again had another conversation.

  Response from the owner

  Hi Jaclyn, Thank you for being a CAP COM member. We strive to provide excellent service during every interaction, and we are very concerned we did not meet your expectations. If you would like to discuss this further or provide additional information, please email [email protected]. Thank you!

• C

  Charlie DeBoyace
  5

  Nice branch in a great, convenient location. I love CapCom, best bank in the Capital Region!

• S

  Stargirls with Meghan
  2

  Love this bank but the closing hours are very inconsistent and I wish they had longer hours towards the evening

  Response from the owner

  Hi Meghan, thank you for this feedback. We are open until 5pm Monday through Wednesday, 6pm Thursday and Friday and 8:30am-12:30pm on Saturdays. We do have a 24-hour deposit-taking ATM at each branch as well as digital banking and phone options 24/7. If you need assistance during off-hours you can reach us at (800) 634-2340. Thank you for being a valued member!

• H

  Honor L Hurst
  5

  Excited. Excellent service. I love me Cap Com.

• a

  ariana v
  4

  Awesome branch but I wish it was open longer.