CAP COM Federal Credit Union U, Clifton Park

CAP COM Federal Credit Union Reviews

• C

  Ch Cha
  1

  My daughter have account with this bank since she a toddler and we moved our account from SEFCU to them. For years I been doing deposits toward the branch or online not once did I ever for password security at the branch even when doing large sum deposits because I always give them my id, bank account etc however today I went there to deposit money to my daughter account for which I am part off the account. Gave the lady with the nose ring my account card, and the money. She asked me for security password so I asked her when did that started; she claimed it’s been forever. Weird because that’s the first time I hear about it. I know when you call you required to give but to deposit money to your account at with the branch with all information provided? Seriously? Than she proceeded to have an attitude with me because I questioned her. Customer service been horrible over there at that branch some of those employees think people are beneath them for some reason. Instead of been mean spirited I decided to ignore them but now I have enough. Our family combined have four accounts there. I been with SEFCU for two decades never have issues with them.

  Response from the owner

  Good morning, we're sorry to hear about your experience. If you're will to provide additional details, please send them to: https://www.capcomfcu.org/contact-us/

• R

  Rk M
  2

  I've been a Capcom member over 20 years, sadly the bigger they've gotten the worse the customer service has become. Twenty minutes on hold only to be told there no one there that can help address your questions? Sorry that's unacceptable.

  Response from the owner

  We appreciate your membership and would love the opportunity to connect with you and assist you with your question. If you are willing to give us another chance, please call (800) 634-2340 or email [email protected] for assistance.

• B

  Brianne Bogue
  1

  I really wish I could give Cap Com in Clifton Park 0/5 stars. The service here is embarrassing. I went into the branch to deposit money and inquire about different investment options as well as student loan payments. I spoke to one gentleman at the counter who was very nice but did not know a thing. He brought over his “manager” who also did not know a thing about what I was asking about. This guy seemed very uninterested in helping me and cut me off every time I began to ask a question. When asking about different investment options I was told to “actually save some real money.” Mind you this guy has no knowledge of my bank account. I’m not sure if I was not being taken seriously because I am in my early twenties, regardless that should not matter. He clearly had no idea what he was talking about and said his manager Brian would give me a call the following week. Well it has been a month and I have not received any calls. I would not recommend this bank to anyone.

  Response from the owner

  Hi Brianne, thank you for providing this feedback. We are sorry to hear this and it is certainly not the type of service we pride ourselves on. We will look into this and connect with you.

• B

  Bella Charb
  5

  that was the quickest service ever experienced I was in and out and had no problems!!!(:

  Response from the owner

  Hi Bella, thank you for taking the time to leave a review. We're so glad you were happy with the service provided.

• M

  Mariann Warner
  5

  These folks are awesome! I’ve been with them for 4 years now, and every single transaction I’ve ever had with them has been positive. Whether in-person, at the drive-through or on the phone, they are unfailingly polite, friendly and helpful. And there are almost never any fees for additional services like cashiers checks or transfers. I only wish I had done this years ago!

• L

  Linda Reittinger
  5

  Everyone is so very friendly and helpful!!! I've been a member for over 30 years, so, I guess that tells you something! You can even sometimes, get approved for certain loans, right over the phone! Especially car loans!

• N

  Noah Tubbs
  5

  Banks treat you like a sale and a customer. This credit union treats you like a valued member of a private club with perks that are only available to you. Best decision I ever made was to leave a big national Bank and become a member here.

  Response from the owner

  Thanks Noah - glad to hear you're happy!

• C

  Charlie Willi
  5

  Capcom is the best bank I've ever had...had an account with them for 6 years now...and never had an issue ever

  Response from the owner

  Charlie, thank you for taking the time to write such a nice review. We are so happy to have you as a member, we appreciate you!

• M

  Maria LaTorre
  5

  Love capcom! I'm a long time member with checking, savings, and mortgage throug capcom. I've received great service and support over the years.

• N

  Nick Hirsch
  1

  If I could give no stars I could ever since the new supposed leader of the company cameover from another failing credit union they have nothing but robbed me stay with a real a financial institution