C&F Mortgage Corp Alverser Dr, Midlothian

C&F Mortgage Corp Reviews

• W

  Whitley Sines
  5

  Tyler, Jack and Ken at C&F Mortgage were SO great to work with! They explained our home buying process every step of the way and were always there to answer any questions we had! Purchasing a home can be a stressful process but they did an awesome job making it easy and stress free!! If we ever go into the market again we will most certainly contact the team at C&F mortgage! Thanks again guys!

  Response from the owner

  Whitley, we really appreciate your positive feedback of Tyler and Jack and C&F Mortgage! We are focused on making the home buying process as smooth as possible for our borrowers. We will ensure that your compliments are shared with Tyler and Jack and the appropriate management. Thanks again!

• K

  Kirk Erickson
  5

  The team (Tyler, Jack and Ken) had clear communication throughout the process, fast response time and processing time. Answered any questions I may have had. Incredibly easy to use app that made sharing requests a breeze from the phone. Excellent customer service throughout. I felt like I was the only customer they were focusing on, however I know they are busy with so many more clients than just me.

  Response from the owner

  Kirk, thanks for your positive feedback! We’re so glad you had a great experience with C&F Mortgage. We’re thrilled that you chose us to assist you in financing your home. We will be sure to pass your kind words along to Tyler, Jack and Ken.

• A

  Anne Britton
  5

  Jill and Julie were so wonderful to work with in our loan refinance! We are saving $800 a month and are wishing we would have refinanced earlier because it was so easy!

  Response from the owner

  Thank you so much for sharing your experience, Anne. We pride ourselves on being local industry experts who are here to support you. We will pass along your kind words to Jill and the appropriate management.

• C

  Cindy Hanover
  5

  Charles Merrill is excellent at communicating and helping me understand all the steps of the process and has always been very supportive. This is the 2nd time he has helped me with my mortgage and I highly recommend Charles.

  Response from the owner

  Cindy, thanks for your positive feedback! We’re so glad you had a great (second) experience with Charles Merrill. We’re thrilled that you chose C&F Mortgage to assist you in financing your home. We will be sure to pass your kind words along to Charles.

• L

  Luke Burgess
  5

  I had an excellent experience using C&F Mortgage for my loan process. My mortgage officer Neil couldn’t have been easier to work with and anybody looking for a mortgage would be happy to have him on your team.

  Response from the owner

  Thank you so much for sharing your experience, Luke. We pride ourselves on being local industry experts who are here to support you. We will pass along your kind words to Neil.

• T

  Tara Seth
  1

  I worked with Peter Hall for my mortgage and start to finish the process involved insufficient (non-existent) communication about important topics (read: interest rates). He also put on my loan application that I was working at my new job that I just started at for 99 years, and had 10 years of industry experience (I’m only 25, so none of that makes sense, and he had access to the correct info). Keep in mind I am legally liable for misrepresenting myself on these forms, and Peter is misrepresenting me in a myriad of ways, for which I bear the legal liability. C&F got my name wrong on multiple pieces and paperwork and mail they sent me, which is lowkey giving racist energy. These are just examples — there were countless like this… at every turn, it was a new surprise of an error or incompetency. It was incredibly stressful to work with Peter Hall and I would not recommend him to anyone.

  Response from the owner

  Thank you for bringing this to our attention, Tara. We would like to learn more about your experience. Please contact us directly at [email protected] with the best way to reach you. Thanks again for your review and we look forward to speaking with you. – C&F Mortgage Compliance Department.

• R

  Rose Bono
  5

  Kristina Kovtunova at C&F should be everyone's go-to loan officer, especially for first-time homebuyers. She was always available when we needed her, and went above and beyond to get us into our home during this crazy market. If I had to describe my experience with her in 3 words, they would be patient, professional, and PERFECT!

  Response from the owner

  Rose, thank you so much for your positive words about Kristina Kovtunova and C&F Mortgage! We appreciate your review; it helps us know we are on the right track! We will ensure your compliments are shared with Kristina.

• E

  Eric Faircloth
  5

  Hunter Clarke did an amazing job helping us with a new construction home loan. I would recommend him and this company to any friend or family member without reservation. A true professional.

  Response from the owner

  Thank you for allowing C&F Mortgage to guide you through the home financing process, Eric! We appreciate your positive review and will share your comments with Hunter and the team!

• S

  Susan Morris
  5

  Neil is great to work with and kept us updated on what we needed to do. As first time home buyers, he was so helpful.

  Response from the owner

  Thank you so much for sharing your experience, Susan. We pride ourselves on being local industry experts who are here to support you. We will pass along your kind words to Neil.

• R

  Rita Knapp
  1

  C&F missed my closing day. It cost me $1000 to pre-possess my new home because of their mistake. I also had to send requested documents multiple times during the process. Will not use them again.

  Response from the owner

  We appreciate your feedback, Rita. We apologize for the negative experience that you had. We are focused on you and your satisfaction, which is why we will forward this to the appropriate parties and use this feedback for future improvements. We would like to learn more about your experience. Please contact us directly at [email protected] with the best way to reach you. – C&F Mortgage Compliance Department.