C&F Finance Company Audubon Dr, Henrico

C&F Finance Company Reviews

• L

  Lisa Roper
  5

  The people at C&F Finance are great! They see you as more than an account. They are personable, yet always professional as well. They are efficient and always willing to do what they can to assist you. Special thanks to my account manager, Barbara and Paige Kuhlmey, Title/Dealer Specialist. Paige, you went above and beyond to help me today and I truly appreciate it!!

• B

  Brandi D
  1

  If you can retrieve financing elsewhere I'd advise you to do so. These people are rude, obnoxious, unprofessional and constantly do and say things to their customers that are illegal. It's as if the company only hires people that wouldn't make it through any other businesses interview process. They make threats and make personal rude comments when you aren't complying (As if your a child and they are bullies) My advice is take the bus versus signing your name on a contract with this company. Buyers Beware!!!!!

• A

  Ainsley Brown
  1

  These people are the WORST the people who work here are rude, messy and literally talk down to you as if you are not a customer but someone on the street i am working now to getting rid of them they will not take partial payments they want the full or they will threaten you to take your car so if you have a life emergency and you need a payment plan don't expect them to work with you the only way to get through to them is to be rude and nasty back if you are getting a new car DO NOT FINANCE WITH THEM believe all the reviews because they are all TRUE! I give this business a negative score and hopefully i can get rid of them forever

• C

  Chianne Francis
  1

  C&F is the worst company to deal with if you are part of the Arm Forces. Before I received military orders to move to another country I would have considered C&F a higher rating, but unfortunately I can not. My husband and I purchased our car in October, 2015 because we wanted to go from two vehicles to one in order to save money because he would be leaving for a move to another country. Fast forward to one year later and the Army authorized my husband to bring his family with him. When we called C&F to inform them that we would be leaving the country and needed a release letter from the finance company authorizing us to ship our vehicle, they informed us that we are not permitted to take the vehicle with us that we pay on every month. We were informed that it was not in our best interest to stop paying the note (?) and there were no options for us except to refinance the vehicle with another company in the short 15 days we had before having to move. After feeling defeated I decided to call back C&F Finance to see if someone could help me with my dilemma, I was promised a call back that I never received and alas here i am paying for a vehicle that is now in storage because C&F finance refused to work with the service member who involuntarily received orders to move abroad. C&F Finance is not a military friendly institution and I will be sure to forward this email to Priority Nissan where I purchased my vehicle, so they know that this company will take the service member's money, but will not accommodate them if they receive orders taking them abroad. Thanks to C&F Finance I will not only have to continue to pay for a car that my family of six so desperately needs while we are abroad, but I will also have to buy another vehicle where I am now to accommodate us. Thanks for your service to our country's finest C&F Finance.

• K

  Kadydimp Baltimore
  2

  My husband has an account with this company and they are the worst. I don't even know where to begin. If you're shopping for a car, and a dealer says that C&F Finance approved your loan, get out of there!!! It's not worth all the headaches. Besides no monthly statements, just getting a balance update is like pulling teeth. Any legitimate finance company will at least allow you to log on to its website and see your balance and payoff amount. Not C&F, because they're LOSERS!!!

• K

  Kenny Smith
  5

  My experience with Kayla was so awesome I felt that she deserves proper recognition. I was grateful that she took the time in helping get my account back on track and shared with me how to cut months off my payments. Rhe way I see it she was a good representation of customer service which made me feel completely satisfied. Thank you Kayla.

• a

  arian allen
  1

  I hate this company. It's ridiculous that you have to pay the contractual amount vs what is actual due. I always pay over for my car payment and the one month I wanted to pay what was actually due, I couldn't do so. so therefore I had to pay the extra 132$ because of contractual obligations. Not mention the 10$ convenience fee that I have to pay EVERY MONTH. I would not recommend this company.

• M

  Melissa Ayres Vandermark
  1

  C & F doesn't even deserve 1 star!!! These people are rude and awful. No Monthly Statements. $17 to pay online?!? I paid the payment online 1 time because I didn't want it to be late. C & F REFUSED To take the payment out of my checking account b/c my HUSBAND's name wasn't on the account and my name isn't on his truck(HELLO same last name, same address DUH) When I called about why they hadn't taken the payment out yet I was told That they made notes on the account that they needed more info to process the payment(NEVER NOTIFIED US-I'm supposed to be telepathic I suppose) Even though they received the initial payment on the due date they STILL charged a late fee AND the online fee. The late fee is less that the fee to pay online!! I should have just mailed the payment late. What baffles me is that EVERY company I have ever dealt with for ANYTHING will always waive a late fee if you've never had one before. These people basically said "Sorry about your luck" We will be refinancing ASAP.

• C

  Chris Hall
  1

  They are almost like loan sharks. I was one day late, and it was due to being out of town and just an oversight on my part. These people called not only my personal line, but my business number as well. I could understand if I was weeks, months, or even more than one day late. One day, come on. So glad I got out of that loan. I will never give them any business again.

• l

  lushella george
  1

  informed company of my bank account closing due to fraud and didn't no what the new acct number was. Therefore I paid my bill through money gram. Received a call five months later stating I accumulated over 200 in return check fees when it clearly stated on my account that it was closed. Horrible company regret that my loan was sold to this company. Planning on refinancing my loan somewhere else. STAY AWAY PLZ