Busey Bank Philo Rd, Urbana

Busey Bank Reviews

• a

  amy lamm
  2

  Worse Customer Drive up!! They must of hired new people. I've always, up to today had good experiences . Busey Bank you really need to have better hours on Saturdays, especially since you close at 5:00 during the week. Most people work til then.

  Response from the owner

  Amy, I apologize for the negative experience that you had at our branch - this is not the service that we strive to provide for our customers. We have recently made adjustments to our hours, with drive thru services now available until 5:30 pm during the week. With that said, we'd love to discuss the experience that you had. If you could send your name and contact information to [email protected], so that we can reach out, that would be great. Thank you.

• L

  Lara Darin
  5

  I had to make a deposit for my mother in law. The girl at the drive thru at the Pines location was super helpful. My transaction was quick and efficient and they were very polite. Would definitely recommend. I am thinking of switching my account to Busey. Better customer service than the bank I am currently using.

  Response from the owner

  Lara, thank you so much for your review. We're so glad to hear about the positive interaction that you had at our Pines branch. We would love to service you further. You can now easily open a new account with us online: https://www.busey.com/personal/products-and-services/banking/open-an-account

• B

  B K
  1

  Nice people, and a wonderful experience up until they restricted access to 9 of the previous year's statements (unless I buy then back) right as tax season was ramping up. I guess good things don't last.