Burke & Herbert Bank Lee Hwy, Centreville

Burke & Herbert Bank Reviews

• M

  Mika Williams
  1

  I'm not a member of this financial institution, however I received a gift card issued from this bank as the purchaser banks with them. Upon attempting to use the gift card I was unable to access the funds. I called customer service and they said that the card had been compromised and it should be a short and simple process to visit the branch, fill out a required form detailing the fraudulent transactions that occurred and then they would be able to issue another card. I came in and explained that it was a gift and so I didn't ask which one of the gift givers had personally conducted the transaction in order order purchase the card. Turns out it had been re-gifted to me, unbeknownst to myself. The entire time I'm explaining to the representative that I don't know exactly who would have purchased the card because no one in their right mind questions an individual who gives them a gift. The representative began asking questions as though he didn't believe what I was saying and which implied there was little truth to what I was saying. It was very offensive and I did not enjoy or appreciate the experience. Not to mention the entire process took over 30 minutes to complete what should have been a simple transaction. Just an overall bad experience.

  Response from the owner

  Hello Mika: We’re sorry to hear about your negative experience with us. We would like to talk to you about this issue. Please call 703-684-1655 and ask for extension 3878 to speak with a member of the Bank’s management team. Thank you.

• c

  charles dolvin
  1

  Drove 25miles to the Centerville branch on a saturday morning to DEPOSIT my wife and my government stimulus check. The young man on duty ( May 23rd 2020 ) refused to make the deposit although check was endorsed by both parties. I am furious!

  Response from the owner

  Thank you for reaching out. We are very sorry to hear that you had a negative experience at our branch. Customer service is our top priority so we’d like to learn more about this. Please give us a call at 703-684-1655. We look forward to speaking with you.

• J

  Jadah roc
  1

  Why do you close the door at 4:55 just rush to this place from work just to be disappointed and the lady inside acting like they don’t see anyone . Worst bank ever

  Response from the owner

  Hello Jadah: We’re very sorry to hear about your negative experience with us. Customer service is our top priority. A member of the Bank’s management team will be contacting you to learn more about your negative experience with the Bank. We look forward to speaking with you soon.

• C

  Christopher Lee
  1

  Very unprofessional in terms of basic customer service by a branch manager who did not greet the customer and chatting with employees. Also to business special loan VP who was very rude and

  Response from the owner

  We are very sorry to hear about this. We pride ourselves in providing excellent customer service and are disappointed to learn that your experience with us was less than satisfactory. We appreciate your business and would love to talk with you. Please look for an email from our Director of Branch & Business Banking requesting a convenient time to talk.