Bryant Bank Cahaba Village Pl, Mountain Brook

Bryant Bank Reviews

• M

  Max Page
  1

  During the COVID-19 hysteria, I needed to open a business checking account. I was aware this was not exactly the most opportune moment to do so, but I decided to call around and find a bank & branch where this would be possible. I spoke with Parker on the phone at Bryant Bank in Mountain Brook. He said that while he was not the individual at the branch responsible for opening accounts, he could put me in contact with the person and told me that they could open the account through the teller window at the drive thru. That sounded good to me, so I sent him an email with all of the documentation that he requested to get the ball rolling. The email contained a great deal of personal security and financial information related to myself and my new business. I also informed him that I would be out of town for business and would finalize everything when I got back. That was the last time I was ever able to reach Parker. After I returned to Birmingham, I called three separate times to try to finalize the account - twice to his direct line, where I got his voicemail, and once to the branch itself where I was told he was busy and would call me back. It has now been over a month since this happened. I never received a call back. I never received another email. No one at Bryant Bank even attempted to contact me by any means at all. This is a little concerning considering that they obtained all of my private information. Ultimately, I found another local bank that let me open an account in branch.

  Response from the owner

  Hi Max, Thank you for reaching out to us. We have looked into this and apologize for the miscommunication that took place on our part. At Bryant Bank, we are committed to providing unbeatable service from the first interaction we have with a new customer and we did not deliver on this promise. Our team is working together to ensure this doesn’t happen again. We appreciate your understanding and hope that we can earn your business in the future.