Bridgewater Bank Hennepin Ave, Minneapolis

Bridgewater Bank Reviews

• E

  Erik The Red
  1

  What a joke of a bank. I was written a check, and went into this bank to cash it. The check was drawn on this bank. I was told there was a "fee" to cash the check I was written by THEIR CUSTOMER. Why are banks charging people to cash checks written by their account holders? The banks answer to that question was "Because we give you the cash". Are you kidding me? And if I deposited the check into my own bank, would they charge a "fee" still? Nope. Just the guy walking in, written a check by one of their account holders. Why not charge "their customer" this fee? They just do it because they can, and there is really nothing we can do about it. Another way these banks take advantage of people.

  Response from the owner

  Hi Erik, we apologize that you had a negative experience. To protect the bank from fraud, it is our policy to charge a small fee for cashing a check for anyone who is not a Bridgewater client. We understand this may have been frustrating, and welcome you to contact us at [email protected] if you'd like to discuss further.

• J

  Jack Carlson
  2

  Very slow at the drive up windows processing deposits, short vehicle lines, three lanes open, but only one person stationed on the service counter. Also be sure to double check amounts entered. Had to correct teller a couple times on amounts written on check, as well as correct the teller inside who shorted me 100 dollars on a large cash deposit. But I do agree, they are friendly.🙄

  Response from the owner

  Hi Jack, thank you for taking the time to leave us a review and provide honest feedback. It’s our top priority to provide the best local support to clients like yourself - and your input helps us understand how we can improve. If you’d like to connect further about your experience, please reach out to us at [email protected].

• G

  Good News
  1

  I had an absolutely terrible experience working with Chris Myers. After Chris having my information for 5 month and going through the closing process for 2 months..2 days before closing he cant get the loan done. What? What have you been doing for 5 months?? If you like company's or incompetent loan offices that do not know their business, talk smart a good game and can perform and will leave you hanging at the closing table..Bridge water bank is for you. Terrible, Terrible company.

  Response from the owner

  Hello, we apologize that you had a negative experience. While we understand your frustrations, like all banks, we have credit practices and policies in place to protect the bank and our clients. We invite you to email [email protected] should you wish to discuss the situation further with us.

• N

  N Master
  4

  Excellent employees and management that go out their way to help the customers, this location is busy sometimes especially during the rush hours.

  Response from the owner

  Thanks for the thoughtful review! We hope to see you at our Uptown branch again soon.

• P

  Pavel Ushakov
  5

  If you're looking for the best customer service in the banking industry, look no further. The best bank in Twin Cities hands down. The staff go above and beyond and it truly shows. I can't recommend Bridgewater Bank enough!

• A

  Ann C
  1

  Closed our personal and business checking accounts without notifying us, sent the notification to our old address. They do not consider the money we invested in checks and the time it takes to switch our Square account, payroll accounts etc., not to mention we do not like having our confidential business bank account documents being mailed to the wrong address. Darcy and Charlene did not seem to care and said this was business as usual for Bridgewater Bank. They never e-mailed or called us to notify us of this change, and we have our e-mail phone, and new address on file. Very upset with this bank.

  Response from the owner

  We apologize for your recent experience, Ann. The service we provide our clients is of upmost importance at Bridgewater Bank. While it is our policy to close accounts after several months of inactivity, your feedback helps us improve anywhere we can. On behalf of the bank, I apologize for this situation and would like the opportunity to discuss further. Please contact me at 952-893-6868 at your convenience. Sincerely, Adam B – Vice President, Client Services

• F

  Frank Willkie
  2

  When the late Delaney Sr. It was open tell 9, then 8, 7 now 6pm. Delaney Jr sold out, which isn’t surprising. I, however, close my account transfer to my ex-employers CU. Mill City. CUs have Share Brancing. I’ve gone around the county & obviously, needed Cash. Because, I belong to a CU, there’s no charge, unlike the Cash Machine. Bank Complaines about. CUs now paying Taxes. Banks Complainers haven’t done their honewirk that CUs have been around for around 85 yrs. Bank own their Buildings & Members, Employees pay both Income & Property Taxes. It’s Membership own. Where is their proof, that no taxes are paid? I live in St. Paul, not Minneapolis. Bigger Banks are getting Bigger & Hustle & Ugly. Blogs. . CUs have real Phone English Spoken Customer Service. Those Employees are local, not in a foreign county. It’s not about Race. It’s about Qualitative English major score to understand. That said: if Big Banks are Monopoly & keeps on merging & unfair take over. Why cant Independent Banks become identical share brancing to Credit Unions. Well the Delany rudly snobed me. & wouldn’t reason, then, your Bank took over FNBL. It’s not surprising. So again; it abut Convenience belonging to a CU. Getting Cash at a Share Branch especially when traveling out of town. The best of luck, maybe one day, my point will be herded. Why must we tolerate, eg : Wells Fargo?

• T

  Thomas Powell
  4

  I’ve banked here when they were FNBL. They’ve successfully retained that personal feeling when you are doing business. Professional staff. Mike Morris has been great to work with throughout the years.

  Response from the owner

  Thanks, Thomas! We appreciate the feedback and are glad to have you as a Bridgewater Bank client.

• J

  John Nobles
  1

  Horrible bank in every way,the woman at the downtown branch is rude and acts like it would kill her to be helpful, horrible hours ,horrible interest rates The moment I can get out of this bank I will

  Response from the owner

  Hi John, we apologize that you had a negative experience and we welcome you to contact us at [email protected] if you'd like to discuss further.

• L

  LKA M
  1

  The unfriendly community bank. Bringing greed and selfishness to uptown. Towing people on weekends when bank is closed is a Great Way to welcome yourself into the community.