BMO Harris Bank W Schaumburg Rd, Schaumburg

BMO Harris Bank Reviews

• C

  Colleen InGa
  5

  Very kind people work at this bank! Tom the security guard is so friendly, and Marcie was amazing. Love this bank, and wish I had one in my town in Georgia!!

  Response from the owner

  Hi Colleen, we really appreciate you taking the time to leave your review, and we are glad to hear that you always have a great experience, it's a true pleasure when you visit! Thank you, BMO Digital Care Team

• J

  Juno Cheyenne Krakus
  1

  I am with this bank for more than 25 years. Today, desk clerk didn't even say magic "thank you" after I've made a deposit. Next time I'll use on line deposit. That hopefully will help to fire useless and rude clerk.

• M

  Manoj Rami
  5

  Thank you Brandon for helping me today and I never get this kind of service in this location. Once again thank you Brandon Mendoza.

  Response from the owner

  We are so glad to hear about your experience, Manoj. Thanks for taking the time to share your feedback! We will be sure to share this with our team and Brandon. Thank you, BMO Digital Care Team

• S

  Saravanan Gujula Mohan
  1

  The review is only for this branch. For the customers beware, you need to wait for more than 20 mins in case you need your documents to be notarized using notary from this branch. The worst case scenario is , they may not notarize anything citing technicalities , which any of the notary around the block will do. The best point is that rest of the branches around Chicago, would readily provide this service except this branch. what is the point of advertising additional services for retention of customers , unless you actually provide those services. That's the cue for looking out other banks that readily provide this service to retain customers ============= UPDATE : There was a reply from bank to connect with their review support. Similar to other reviews, it is a standard reply from social review team. No one from branch approached me for resolving this drop in their service =============

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Saravanan. We’re sorry about your recent experience and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name, phone number, and a brief description of your experience (you can copy the details from this review if you'd like) and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. — BMO Digital Care Team

• M

  Marta Turks
  1

  Your customer service is the worst. if you have procedures that you need to do because of rules and regulations than it would be nice to inform your customers about them at the time that appointments are set up not when you show up to the appointments. Wasted my time making an appointment and showing up to be told at the table that the process took two days. if i was informed earlier i would not have made other appointments that i need the same day. Horrible customer service. zero stars if the website allowed me to.

  Response from the owner

  Hi, Marta. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• T

  Tom Bucalo
  5

  Visited the Schaumburg branch to adjust our account due to a specific fee. Met with Josephine Perez who made the solution we needed in less than 25 minutes. She is very knowledgeable of BMO products and services. I’ve been using this branch for over seven years and Josephine just went to the top for her professional service and attention to our needs. Tom

  Response from the owner

  We are pleased to hear that you had a great experience, Reviewer first name! Thanks for taking the time to share your experience and for being a part of the BMO community. We will be sure to share your feedback with our team. Thank you, BMO Digital Care Team

• K

  K Perez
  2

  Spent almost an hour having an inexperienced yet kind banker try to assist me closing one account and opening another. The banker tried their best to get help from other bankers but they were too busy. It was frustrating but what I needed did get done in the end. Don't bother coming here (inside at least) if you're unfortunately in somewhat of a rush. Do walk-in if you have time to kill, that's for sure.

• R

  Ray Nemecek Jr.
  5

  If you want excellent service from one who cares, talk to Josephine Perez! Knowledgeable, listens, efficient and very personable.

  Response from the owner

  Hi Ray, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience! We will share your feedback with our team. Thank you, BMO Digital Care Team

• S

  Stormin Flintz
  5

  I normally dont write ratings but this one seemed to be a great place to start. Wanted to share ....when I walked into this bank it felt like i was visiting family. Everyone is so nice. I met with Marci. She was extreeeeeemely helpful and she went over and above to assist me. The 5 stars goes out to her. Thank you for everything.

  Response from the owner

  We are pleased to hear that you had a great experience! Thanks for taking the time to share your experience and for being a part of the BMO community. We will be sure to share your feedback with our team / insert employee name. Thank you, BMO Digital Care Team

• j

  jose herrera
  1

  Worst bank experience i had waited 45 minutes to speak to a banker. After I spoke with a banker she had to call customer service that took another 20-30 minutes. The reason I was at the branch was because I’m getting 3 service fees on my account, the reason that I was getting the fees was because they froze one of my accounts on Zelle, they wouldn’t refund me the money and manager was “busy” to speak with me. Super unprofessional!!!

  Response from the owner

  Hi, Jose. We’re sorry to learn of the wait time you’ve recently experienced at our Schaumburg branch. We will forward this feedback over to the branch manager to ensure that we are meeting the needs of our customers. Thank you for taking the time to bring this to our attention. Have a great day, BMO Digital Care Team