BMO Harris Bank Shoreline Rd, Barrington

BMO Harris Bank Reviews

• C

  Christine H
  1

  Very rude customer service. From tellers to banker. I have several accounts at BMO and when I asked to add on account I was treated as if I was nothing them or inconveniencing them. Every question I asked they answered like I shouldn’t be asking them. Will never return. Will look to remove accounts from this bank to other. Agree with the other couple posts and reviews I saw about Alexis being the rudest. Damaging to the bank’s brand.

  Response from the owner

  Hi, Christine. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our Lake Barrington branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• R

  Rob Pento
  1

  I came to the bank on 4 May to pay my property tax. I was told I was too early, and come back on 7 May. On 7 May, a teller called in sick. I waited in line for 30 min since they were short on tellers. I got to the clerk and was told: the teller that is out does property tax payments, we can't process this now. I said: then put a sign on the front door and let everyone know, so they don't need to wait in a queue for 30-45 min to be told they can't be serviced. The incompetence at this branch is astounding!!!

• V

  Vanessa MK
  3

  Short on tellers again! But, Lynne is great!! Handling it all very politely. (Was going to give this branch 1 star, but Lynne was the only reason to boost up to 3 stars) A guy in a tie offered to help, but he didn’t know how to do what the tellers do. Two words: CROSS TRAINING. Upon walking in, I looked for the banking slips, no slips, then a teller said “we have a new system”. Then, teller had to tell people where to stand (farther back for privacy). Suggested improvements: 1.) Signage or notes 2.) Cross training 3.) Treats, praise and/or a raise for Lynne and anyone else who had to put up with it all! (Not her fault for any of this - easily remedied by corporate!)

  Response from the owner

  Hi, Vanessa. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our BMO Harris Bank 5035 Shoreline Road, Lake Barrington branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• E

  Elizabeth 1708
  5

  Great customer service! I have never had any issues with BMO Harris for over 15 years since I started banking with them. Beata is the best and the most professional and patient teller I have ever seen!

  Response from the owner

  We are pleased to hear that you had a great experience, Elizabeth. Thanks for taking the time to share your experience and for being a part of the BMO community. We will be sure to share your feedback with our team. Thank you, BMO Digital Care Team

• T

  Tim Smith
  1

  ALEXIS BOEHM AT LAKE BARRINGTON SHORES, IL ... WORST BANKER I HAVE EVER DEALT WITH. SHE NEVER DISCLOSED THE 2.00 PAPER STATEMENT FEE, EVEN THOUGH I TOLD HER I DID NOT WANT PAPER STATEMENTS WHEN I OPENED THE ACCOUNT. THEN SHE WANTS TO CHARGE ME $50.00 FOR CLOSING THE $40 I OPENED THE ACCOUNT WITH. DEBIT CARD I WAS PROMISED NEVER CAME, 2 MONTHS LATER. AND SHE HAD A TERRIBLE ATTITUDE LIKE YOU WERE BOTHERING HER, I WILL NOT BE DOING MY MORTGAGE OR INVESTMENT BANKING WITH BMO. THEY MAKE YOU WAIT AND WAIT JUST TO MAKE A WITHDRAWL. WAKE UP BMO, YOU JUST LOST MORE BUSINESS TO CHASE!!

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Tim. We’re truly sorry about your recent experience and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name, phone number, and a brief description of your experience (you can copy the details form your review) and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. — BMO Digital Care Team

• J

  James Jarvis
  5

  Went to the bank in response to a promotion on a money market account in October of 2017. The people were very friendly and the service was excellent. I moved all of my accounts there.