BMO Harris Bank W Rollins Rd, Round Lake Heights

BMO Harris Bank Reviews

• A

  Ale Lopez
  3

  This is an overall good bank for me but the drive thru lines are ridiculous. Prepare to be in line for up to 30 minutes to an hour per line.

  Response from the owner

  Hi, Ale. We’re sorry to learn of the wait time you’ve recently experienced at our branch. We will forward this feedback over to the branch manager to ensure that we are meeting the needs of our customers. Thank you for taking the time to bring this to our attention. Have a great day, BMO Digital Care Team

• j

  jenn tetrimino
  1

  I was on hold for seven minutes while on a fifteen minute break at work listening to the world's most annoying recorded message on a loop hoping to be able to ask a simple question while considering opening an account... "that feeling you get" when you choose to do business with Chase instead.

  Response from the owner

  Hi Jenn, we’re sorry to learn of the wait time you’ve recently experienced over the phone. We do our best to ensure that calls are answered in a timely manner. However, sometimes our call volumes are higher than we anticipate. If you still have questions, please feel free to send us a direct message on Twitter or Messenger. We will be pleased to help you further. Thank you for your feedback and have a great day! BMO Digital Care Team

• K

  Kevin Reyes
  1

  Horrible bank. They have no experienced banktellers Or bankers. This is my first bank and I have to say I had a horrible experience. My cards not working because of chip cheap cards, they also closed my account due to one dollar being negative and I missed out on alot of money. My tax refund was delayed because of them closing my account. If I could rate zero stars I would. There's barely any bmo harris around town due to the lack of helping the people supporting there bank. That's also another problem. No good work structure there all over the place. They need to work on there bank rules and work up the pace because this is a shittty bank. Erika also the manager does nothing to help. Such poor work ethic. Period

  Response from the owner

  Hi, Kevin. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have a member of our leadership team reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• E

  Ethan Gomez
  2

  Literally the slowest drivethru for things like simple deposits in the whole county, whats going on back there lol

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Ethan. We’re sorry to hear this and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• D

  Dawn Keating
  1

  They shouldn't even get one star. They mistakenly put 30,000$ of my mom's money in the wrong/ someone else's account and they didn't give it back to her!!!!!! Over a year later now!!!!OMG!!!! I would have a hard time believing that if I didn't know it to be true

• F

  Freddy M
  1

  The worst bank in all Round Lakes, most of the time you would have to wait from 10min to 30 min to do something on the drive trough.

  Response from the owner

  Hi, Alfredo. We’re sorry to learn of the wait time you’ve recently experienced at our Rollins Road branch. We will forward this feedback over to the branch manager to ensure that we are meeting the needs of our customers. Thank you for taking the time to bring this to our attention. Have a great day, BMO Digital Care Team

• A

  Alberto Otero
  1

  Super slow service it always takes more than 25 minutes just for a deposit need to speed it up 🥱😴

  Response from the owner

  Hi, Alberto. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• A

  Alex Sobolevsky
  5

  Lizzette Mika very nice and helpful person.Do it perfectly banking work.

  Response from the owner

  Thank you for providing your feedback! We are pleased to hear that you had a great experience, Alex. We appreciate you being a part of the BMO community! Thank you, BMO Digital Care Team

• C

  Cathy Brooker
  5

  Never had any problems with this bank.

• G

  Galina Yune
  5

  Convenient and easy to use - especially this location.

  Response from the owner

  Thank you so much for your kind words, Galina. We really appreciate you taking the time to share your experience with us. Thank you, BMO Digital Care Team