BMO Harris Bank 211th St, Matteson

BMO Harris Bank Reviews

• G

  Gabrielle Ale
  1

  Anita Sims was terrible. I waited 20 mins to open a new business bank account because my old account information was compromised. To make matters worse, she made me come back an hour later just to take a break and when I came back she lied and said she can’t open a new account because of Chex System which was not true. She just wanted to hurry up and get off work on time. I went to the BMO harris in Orland park and I was helped and got my new account open. Anita Sims need to find a new job if she’s going to be so lazy and insensitive to other peoples time…she made a bad situation, worse! I do not recommend working with her UNLESS u like your time wasted.

  Response from the owner

  Hi, Gabrielle. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• K

  Katina York
  1

  If I could rate this bank location a zero, I would! The hours at this location is not consistent to what is posted. I used ATM, had to forcibly grab my money and unfortunately, I could not grab the last bill because it was stuck. The bank was closed and the next day I called the bank location I experienced this issue at to no avail, although hours stated lobby was open . I called the main banking hotline, spoke to rep.... gave info and he transferred me right bk to location after I specifically verbalized to him the specifics. Terrible customer service!!!

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Katina. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• J

  Jasiara Barnett
  1

  I came to this location because my debit card was locked. I waited in the lobby for nearly an hour! No one was waiting I literally was the only one in the lobby.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Jasiara. We’re sorry about your recent experience and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name, phone number, and a brief description of your experience, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. — BMO Digital Care Team

• T

  Total Security
  5

  Manager is fantastic his energy over flows to his bankers and tellers very busy bank with a lot of commercial business banking tellers try to wait on customers asap even the guard is helpful greeting customers and helping elderly and handicapped great bank great service

• B

  Brown Sugaaa
  5

  Minerva was great! Her conversation and personality was just amazing!!! Keep up the good work girl 😘

• K

  K G
  4

  my only problem is that the company doesn’t allow crypto currency or digital assets, yet I appreciate the professionalism from staff 5 stars to them.

• M

  Mike Krueger
  1

  Very slow,they are not open the hours they say. Suppose to be open till 4pm on a Friday, got here at 310,closed

  Response from the owner

  Hi Mike, thank you for bringing this to our attention. To honor Juneteenth, our U.S. branches were closed at noon on Friday, June 19. If you have any additional feedback you can share to help us improve our customer experience, please email us at [email protected]. We look forward to hearing from you! Thank you, BMO Digital Care Team

• D

  Debbie Burgess
  1

  They never open on time and the drive thru is the slowest.

  Response from the owner

  Thanks for reaching out to us, Debbie. We thank you for your feedback. We are aware that our customers may face different time constraints, and are working to ensure that our branch hours of operation are set at a reasonable time frame to serve all customers accordingly. Thank you, BMO Digital Care Team

• o

  oscar rodarte
  4

  Depending on who's seeing you that day your experience can vary