Blue Ridge Bank and Trust Co. Little Blue Pkwy, Independence

Blue Ridge Bank and Trust Co. Reviews

• J

  Joseph Smith
  1

  They keep closing branches, their ATM never has cash in it and constantly says "transaction unavailable", their mobile app is so incredibly archaic that this bank is very quickly dying. Planning on closing my accounts soon.

• L

  Lee Auto Repair
  5

  I have been doing business with this bank for about 13 years and have never had an issue. Jeff Scassellati , Edy Hall And Amber Starr have always taken care of my needs. Wouldn't think of ever going anywhere else. After reading some of the other reviews I cannot agree with them. I to have a business account and Blue Ridge bank financed my new Auto Repair Shop. Not sure what the other guys problem is with holding his deposits for seven days mine are good the next day

• J

  Jeffrey Montgomery
  1

  Been with them for over 19 years. I'm 34, so over half my life. Started my first checking account with them when I was 15. They have slowly gone down hill. Tellers aren't as friendly. They closed their Northland location, so now less convenient. Now they are unwilling to work with a longstanding member like myself on some bounce protection fees. These were more than the charges themselves! I can't close my account soon enough. They may want to look at changing their "policies", because other banks fee's are way less.

• j

  justin schilling
  1

  I have been with Blue Ridge Bank and Trust for many years. When my wife and I decided to start a business, that's where we decided to do our business banking. There has been a general decline in service from the Little Blue branch. The tellers and customer service representatives are fine, it's the branch manager Alby Bussey; that's one problem. Every time I would call or come by the branch with a problem, I was met with attitude and a complete lack of compassion for my situation. In addition, her response is typically something condescending that is unproductive to the matter at hand. The overdraft, returned check, and check hold practices at this bank are extremely punitive to the customer. The check hold policy is the straw that broke my back. Again and again with the 7 day check holds! Even on my business account! I need my business funds to be more liquid than that. I'm over it! Do not use Blue Ridge Bank and Trust Co. I am going to let everyone I know not to use this bank and why. I'm taking my money to Community America Credit Union. Fantastic and personal service at the branch, and reasonable policies. Especially the check hold policy! $500 available that day, $4500 available the next business day, and the remaining on the third day. And that's "if" you don't have matching funds in the account.

  Response from the owner

  Justin, we are sorry for your frustrations concerning the bank’s procedures with check holds. Your business is important to us. We strive to understand our customers’ needs and offer solutions to help them manage their funds and avoid paying fees. We are sorry that we were not able to offer a solution that was satisfactory to you.

• O

  Ox Wheeler
  1

  Went in with check to open account and was told it would be held for 7 days. Then I was told to come back with cash and it would be done. Returned the next day and the same guy I delt with previously didn't recognize me at all and look at me like I was stupid for speaking to him like we had already met. This offended me greatly. The guy was a douche and has no business in customer service. I went to Commerce Bank instead. It sucks cause I really wanted to bank here but forget it. I wanted to slap the stupid look off that dudes face!!

  Response from the owner

  We’re sorry to hear about your experience. Your comments are appreciated and will help us work on improving our customer service skills. We hope you will give us an opportunity to earn your business in the future. Thank you.

• S

  Stephen Pirch
  5

  I have been banking with BRB&T for over 7 years and have always had a fantastic expierience. Not only are there many locations to bank at here in the metro area, but I have found that all the bank employees have been friendly and helpful throughout. The primary branch that I do business with is the one here in Independence. The Branch Manager Alby Bussey has always been extremely friendly and professional with me and my family. I have several business and personal accounts and have always felt like Alby and her team make me their number 1 customer.

  Response from the owner

  Hi Stephen! Thanks for your nice comments. We always like hearing how we're doing from our customers and we appreciate you sharing your banking experience.

• N

  Nic B
  1

  Do not bank here! They are stuck in the past and wildly inconvenient. Clerical errors will leave your money inaccessible for weeks on end, and because of their refusal or inability to work in the 21st century it will take even longer to sort the problem. The branches do not work together, and the archaic system they use does not function when working with modern banks.

• S

  Shelly Kulavic
  2

  Had to get a new debit card, was told I had to come back the next day for card because the machine wasn't working. When I picked up card the was next day I told was told it be activated until after 5. Went to use it the next day on a Saturday, guess what, didn't work and no way to fix it until Monday. 😠

• D

  Dallas Ficken
  5

  Excellent BANK! Have over 50 years of experience with them

• R

  Robert Orr
  1

  Absolutely terrible back. Will not cash their own checks