Blackhawk Community Credit Union W Court St, Janesville

Blackhawk Community Credit Union Reviews

• A

  Amanda Eaton
  1

  *UPDATE, been over a week and I still have not heard anything from this “director of member services” still the worst bank I’ve ever used So if you like banks that steal money from kids look no further. I started an account for my son when he was 1 year old and have been putting money in the account yearly because I have been trying my best to save up for my son to give him a good start in life. Well it turns out they have been taking out $10 every month out of my, now 3 year olds sons, saving account. I know every bank is different but this is ridiculous. Taking out $10 every month for the last 2 years and I had no idea until today when I went to put some money in. I will also be closing my personal accounts very soon. Absolutely ridiculous. I’m sick to my stomach. He should’ve had over $500 easily in his account and I checked today and he had $230.

  Response from the owner

  Amanda, we are so sorry to hear of your disappointing experience with us. Our Director of Member Services will be reaching out to soon to see what we can do to help.

• K

  K K
  1

  Literally the WORST bank ever. So I have been using this bank since around 2017. The first couple of years I never really had a problem. In the summer of 2020 all of a sudden my debit card isn’t working. There is no damage or anything. I call customer service and they said “I called to order a new card”. I tell them I did NOT do that and I still have the card right next me. It is not lost, stolen, or damaged at all. It was practically new. After this incident I was so frustrated because I was living in a town with no BHCCU banks near by. So I decided to switch to chase. Just a month ago I was like let me give them another try. I go into the court street location and ask for a replacement card. Not one teller told me I would be getting charged for their mistake in the past. I activate my card and see I got charged for it. No notice or anything! So unprofessional.

  Response from the owner

  Hello Kennedy. We are so sorry to hear that your experience with us was not up to par. Our Director of Member Services will be giving you a call soon to help resolve this issue.

• A

  Austin Schultz
  1

  Just an AWFUL bank. I recently graduated from college, and we used money from an educational account set up years ago to help pay for some of my schooling. Blackhawk Community Credit Union tried telling my family and I that it was transferred in as a different type of account despite all of our paperwork and receipts saying otherwise. There were extra fees for taking the money out of this other type of account. They refuse to admit when their programming is faulty, and apparently have no way to manually override it. Another situation I had was with a credit card bill. I have had the credit card for over 3 years, and the money always came out of my checking account, because that’s how it was set up. One random time Blackhawk CCU decided to take the money out of a savings account that only had the minimum in it at the time, and charged me a NSF fee. I called my credit card company and they assured me 3 SEPARATE TIMES that they only had my checking account information, but BHCCU was adamant about the money coming out of the savings account so that they could charge the NSF fee. Sketchy service, awful customer service, and absolutely no will to retain customers. I would NEVER recommend anyone to go with Blackhawk Community Credit Union as their bank.

  Response from the owner

  Hello Austin. We are so sorry to hear this experience was frustrating. As we tell all of our members, our goal is to give you the best advice and service possible, which is why we always try to make it right when things go wrong. Our records indicate that the issue with your credit card was made in error and we have refunded all NSF charges to your account. We also have paperwork showing your authorization to close your IRA with us last year. Our Director of Member Services will be reaching out and is happy to discuss this experience with you.

• S

  Samantha McAlister
  5

  Everyone at Blackhawk is always knowledgeable, friendly and efficient. I’d like to take a minute to thank Jeff Cross in vechile lending. His services were above and beyond anything I could have expected. Our car buying experience was completely painless! We told Jeff what we were looking for, and he found the perfect car in less then a week! There was no haggling at the dealership, every step was fast an easy! I honestly can’t say enough. Thank you Jeff!!

  Response from the owner

  Thank you for your feedback Samantha! We are grateful that we were able to help!

• D

  Darrell Wild
  1

  You certainly do not want to bank at Blackhawk Credit Union if you have plans to build a house as they said they do not make construction loans. Why have a bank if they refuse to help the customers and the community to add more tax base and lower the costs for us all? Check before banking.

  Response from the owner

  Hello Darrell. We do have a construction loan program for both our individual members and our business members. This program has been in place for many years.

• D

  Daniel Schuhmacher
  1

  Horrible, horrible customer service. A weekend trip out of state and my debit card didn't work. Called before a day before I left to notify of travel plans. Arrived at my destination and card didn't work. Spent an hour "resolving" the issue. Card didn't work on the way home. Spent more time on the phone. No resolve...told it should work...not their fault. They are sorry I am stranded and can't use the money they have in my account. No compensation for not providing the service they agreed to...oh well for the members. Don't ever bank here!

  Response from the owner

  Hi Daniel, we are sorry to hear you had a disappointing experience. Our Payment Systems Manager, Sarah, will be in touch to discuss. Thank you.

• E

  Emma Hartwig
  1

  It took me calling card services and my branch directly 4 times to finally get issued a new debit card after losing mine. The lady on the phone flat out said they have a poor relationship with they card services and were never aware of me canceling my card. For perspective, I lost my card in mid September and didn’t receive a new one until mid November. Ridiculous

  Response from the owner

  Hi Emma, we are very sorry to hear about your experience. Our Director of Member Experience will be reaching out to you shortly.

• J

  Jack Krueger
  5

  Great experience working and dealing with the loan department got back to me right away on a loan I was looking to get.

  Response from the owner

  Hi Jack! Thank you for your kind review. We are so happy to hear your service was prompt and your experience was a positive one :)

• S

  Savannah Holzman
  5

  Great rates and good service. Barely any fees besides late fees which is nice. Bought multiple vehicles and a house through here, its the place to go

  Response from the owner

  Thank you, Savannah! We are glad to have you as a member!

• J

  James Truesdill
  4

  One of the better banks in the Janesville area

  Response from the owner

  Hi James! Thank you for your kind review :) Can we ask what we can do better next time to get that fifth star from you? We hope you have a fantastic day.