Black Hills Federal Credit Union N Plaza Dr, Rapid City

Black Hills Federal Credit Union Reviews

• B

  Beth Langer
  1

  I've been banking with this business since I was 14 years old, every automobile loan I've ever gotten from them I've paid on time and I've paid it off early. I've been having some medical issues; I paid for the insurance on my credit card which has refused to pay during my disability, I owe only $400 on the car that I currently have and I'm 2 years early on paying it off. But because I owe them $1200 on my credit card they are making threats to take my car. They did not ask me what was wrong, offer a payment plan or any assistance. They went straight to making threats about taking my car. This place is ridiculous they have no customer service skills. You might as well bank at Wells Fargo. An attorney told me that credit unions have special privileges they get a lot of leeway in the law that regular banks don't get so it sounds to me like legally you have more protections under any regular bank. Rather than going to a credit Union just go to a regular bank. Once the situation is worked out I will never use black hills federal credit union again. 24 years of loyalty, on time payments, and early payoff down the drain over $1200. I guess it's good to know where I stand.

• A

  AnToeKnee Sinn
  1

  You are nothing more than a number to this bank. I’ve banked with them for well over a decade and have had NUMEROUS car loans with them and NEVER once failed to make my payments. Yet all they care about is my credit score. There’s virtually ZERO risk in giving me a car loan but they don’t care. You’re just a number to them. They’re a big bank masquerading as a local FCU.

  Response from the owner

  Hi AnToeKnee. Lots of risk factors go into analyzing loans in addition to credit score, though a good credit score says a lot about risk. Try the free Credit Score tool in our online banking and find ways to help improve your score, if that's something you're interested in. It will help anywhere you go for your next loan.

• C

  Chris T.
  5

  I have been very happy with BHFCU. Every staff person I've dealt with has been helpful, friendly, and knowledgeable. BHFCU has many convenient locations. The website and mobile banking features are excellent. Highly recommended.

• j

  joseph jackson
  1

  Been banking here for years. Millions in commercial debt. They forget they serve you and not the other way around. Road block after road block. Time to move on

  Response from the owner

  Hi Joseph, thanks for the feedback. We are committed to the success of our members and do our best to provide guidance that we believe is in their best interest. Please give us a call if there's a specific concern that you would like us to help address. 605.718.1818

• I

  Ian Tromp
  2

  As a mortgage company they are awful. Had so many problems getting my loan, initial payments taken out that shouldn’t have been. Ever since they went ‘corporate’ you are better off staying with the big banks. Been a member since 2006 and they are a shadow of the good company they used to be. Their employees now just blame ‘corporate’ when stuff goes wrong. No accountability at local level. Tried to schedule an appointment to open up a business account and the person was too busy to bother calling me back. No one at the branch seemed to care either. The tellers get 5 stars but everyone else is a two star at best.

  Response from the owner

  Hi Ian. Sorry You had a bad experience. It sounds like this may have been resolved today. If that's not the case, Please give us a call so we can work with you. 605-718-1818

• M

  Morgan L
  1

  They try to infringe on the public's constitutional rights. Extremely unprofessional behavior.

• N

  Nancy Fisher
  5

  BHFCU is an amazing place to do your banking. Not only do you feel welcome with the friendly employees that assist you but their professional handling always exceeds expectations. Thank you Mountain View branch!

  Response from the owner

  Thanks for the kind words, Nancy!

• S

  Summer Boock
  1

  The new features on the app is hard to get around. Not happy customer.

  Response from the owner

  I'm sorry to hear that, Summer. Give us a call or text at (605)718-1818 and we'll see if we can help!

• K

  KC Cleland
  1

  No answer at drive thru Sat there for 10min no one else there

• H

  HotWheelsFan2002 VGCP
  5

  Because It was an SDPB Sponsor in the 2010s.