Bill Moriarty - State Farm Insurance Agent W Jefferson St, La Grange

Bill Moriarty - State Farm Insurance Agent Reviews

• J

  Justin Kaiser
  5

  Bill and his team have the upmost urgency when it comes to your insurance needs. They have always been great to work with especially when my car was totaled and my house was broken into. I am sad to be leaving him and his team due to relocating out of state, but i would highly recommend him for your insurance needs.

  Response from the owner

  Thank you for your great review Justin. We've enjoyed serving you. Best of luck on your move up north.

• t

  traxxashater
  2

  Every time I talk to Bill its the same thing. Takes forever to pull up my stuff, keeps trying to talk me into more expensive insurance, and has to call back with a quote. He never calls back unless you want the expensive insurance. I wasted my whole lunch break waiting for a call back to get my title registered which I needed insurance for. When I talk to the lady there, I can never remember her name, she has me pulled up instantly and adds a vehicle or takes one off or anything I want in no time at all. Doesn't badger me with more expensive insurance, and she's very nice. She never has to call back for anything, she does it right there on the spot. Still no call back from Bill. I'll be sure to deal with someone else next time.

  Response from the owner

  Thank you for your review. That is not the kind of service I would want as a consumer and it's not the kind of service we aim to provide in my agency. I would appreciate a chance to talk with you about the details so I can see where any breakdown occurred. I looked over my recent call logs and office notes and am unable to find this situation. Lyndsey is the other Team Member you mentioned, and yes she is awesome.

• L

  LPC Newsletter
  1

  After 25 years of being a loyal State Farm policy holder I was dropped because my family (3 drivers) had four auto claims in three years. Two of the accidents were not our fault and the total payout was approximately $10,000...far below the premiums paid over the years without any claims. After receiving a form letter from State Farm informing me that our policies would not be renewed, Bill Moriarty tried to make me feel better by explaining that State Farm has the lowest non-renewal rate in the auto insurance industry. Really? That's supposed to make me feel good about the decision? So much for being a Good Neighbor. It turned out to be a good thing since I found another company with lower premiums compared to State Farm (I guess I wasn't such a bad risk after all). During my call to Bill's office to cancel my policies (home, auto, personal property) I was treated with complete indifference. There was no sorry to see you leave or thank you for being loyal over the years...simply you'll get a refund for unused premiums in three weeks. I understand the business of insurance, but I think State Farm's decision is very short sighted and provided very poor customer service. They've lost my future premiums and I will tell my story when given the opportunity. I am no longer a promoter and have become a detractor of State Farm. In the future I will not consider any of State Farm's products when making purchasing decisions. My advice is to shop your insurance regularly to ensure you're getting the best rates and think very seriously about doing business with State Farm.

  Response from the owner

  I am sorry that I couldn't explain State Farm's underwriting decision a little more clearly for you. If I remember correctly, I was your agent for only a few months and we spent a lot of time on the phone discussing your pending non-renewal. I hate that your auto policies were non-renewed, and I apologize for my office not thanking you for your many years as a State Farm policyholder. We value great customer service and being a Good Neighbor in the community.

• S

  Seth Hill
  5

  Couldn't ask for a better agent and staff! Alex and Lyndsey go above and beyond to satisfy customer service needs and Bill is truly a stand up guy. My business will be with Bill Moriarty State Farm for years to come and I will always recommend them to friends, family, and strangers! Thanks for your hard work and dedication.

• T

  Tim Rosedale
  5

  Bill is a great guy very professional moved from Arizona to Kentucky made it very easy highly recommend him and his office.

  Response from the owner

  Thank you for your review! We look forward to serving you.

• A

  Adam Wilson
  5

  Bill and his team are excellent to work with, I have been a customer for over a decade now. Fortunately I have not needed much from them, but when I reach out they are always there for me.

  Response from the owner

  Adam, Thank You for your review. We enjoy serving you and your family.

• C

  Casandra Huston
  5

  I absolutely could not ask for a better experience from my insurance agency. I really feel like they take time and are very compassionate and extremely helpful with any questions I've ever had thanks so much for always being there.

  Response from the owner

  Thank You Casandra for the great review!

• C

  Christa Hall
  5

  I recently bought life insurance from Lyndsey who was absolutely great on explaining each plan and working with my budget! I would highly recommend this agency and Lyndsey!

• J

  Jessica Rutherford
  5

  I switched to this State Farm agent a little over a year ago due to poor service at another agent and could not be happier. Anytime I call or have questions they are quick to help and very friendly. Thank you!

• M

  Melissa Rogan
  5

  The people in this office are the best. Helpful polite and quick.

  Response from the owner

  Thank you for your review Melissa!