Bellco Credit Union Kipling St, Wheat Ridge

Bellco Credit Union Reviews

• A

  Alex Lippincott
  1

  I never write reviews but I feel a genuine obligation to warn people against using this place for their banking. People here seem kind but also very incompetent. I feel bad saying this but the terrible service wasn't just irritating, it impacted my business and caused some real (avoidable) financial hurdles. I was only trying to get a basic account to perform very basic functions for my small business, but you would have thought I was trying to shuffle money between off shore Swiss bank accounts with how difficult and complicated everything was. I spent many hours in person at this location and many more on hold with folks who (were again very nice, but) weren't able to answer super duper basic questions until finally now after one very frustrating month I am closing my account and going to another bank.

  Response from the owner

  Thank you for sharing your experience, Alex. Our goal is to provide a positive experience to all of our members and we are truly sorry to hear of any issues. We have shared your feedback with a member of our management team. To better understand your interaction with us, we hope you will consider emailing us at [email protected] with further details and your preferred phone number. Should you need additional assistance, that email is also a good place to contact us. We appreciate your membership and hope that we can restore your confidence in Bellco. -Ashley

• K

  Kyle Kerstiens
  1

  I have been waiting almost a month for a replacement card this is totally unacceptable. What a joke when I can buy something from overseas and have it here sooner. Bellco is an ok bank but the customer service is terrible, go somewhere else, also the debit cards you get from the branches may last 2 months. Everything they offer is garbage find a different bank

• J

  Jason Giambra
  1

  Digital id was not accepted, The teller didn't have any up to date documentation on digital identity verification.

  Response from the owner

  Thank you for sharing your experience, Jason. We are truly sorry to hear of any frustrations and have shared your feedback with a member of our management team. To better understand your experience, we hope you will consider emailing us at [email protected] with further details and your preferred phone number. Should you need additional assistance, that email is also a good place to contact us. We appreciate your membership and hope that we can restore your confidence in Bellco. -Ashley

• A

  Agent O
  1

  To get anything fixed is like pulling teeth. The online banking and the phone app are worthless and the bank fixed all security issues to a landline phone. Even though I asked for all issues to be directed to my mobile phone. They only seem to be open when you're at work. And nothing can be done about it.

  Response from the owner

  Thank you for sharing your experience. We are truly sorry to hear of any issues. If you are still in need of assistance, we are happy to connect you with someone to help. Please send an email to [email protected] with preferred phone number so that we can have someone look into this further for you. -Ashley

• L

  L G
  1

  Mathew is something else! Need to listen to your bank members when they’ve confirmed the identity of the person cashing the check! I’ve never been left waiting for SO long, he just disappeared into the back, argued with the member who wrote the check, while she confirmed my identity, and I still left without getting it cashed. Sound like good customer service you? I had several forms of I.d. My driver hesitated taking me because it took them 25 minutes to cash her check the last time. And how long was I in there? 25 minutes! super weird experience.

  Response from the owner

  Hello, we apologize that you did not experience the level of service that we intend to deliver. If you would like to share more details so we can address the issue, please send an email to [email protected] with your preferred contact information and best time to contact you.

• F

  Fity2Atey -
  5

  Bellco honored my appointment, got me set up with, Lexi lucero who helped me get my car refinanced without a pain. Was a smooth process, made sure i understood everything as we went, and also gave other financial advise. Couldn't have asked for a better experience. Thank you Lexi and the Bellco customer service team!

  Response from the owner

  Thank you for taking the time to share your experience, Heaven. We are so glad to hear this and look forward to sharing it with Lexie and her management team! Please let us know if we can help with any of your financial needs in the future. Cheers!

• C

  Christopher Kullman
  1

  The most incompetent bunch of people I've ever experienced in the bank world. Beware, they tell you they're going to do one thing and do something entirely different. My wife and I had nothing but issues with this branch for 2 years now. They messed up our joint and personal accounts on so many levels we're pulling the plug with them. Absolutely disgusted

• M

  Matthew Nelson
  1

  I don’t know who thought it would be a good idea to take already restricted banking hours and reduce them to 4 hours open a day but they sure did. They’ll say it’s for the “health and safety of our customers and associates during these uncertain times“ but why did they wait until January (10 months) to implement this change?

  Response from the owner

  Thank you for taking the time to share your feedback, Matthew. Our modified lobby hours occurred back in November. Beginning today, February 16, Bellco branches will operate with expanded lobby hours. We encourage you to visit our Resource Center for the most up-to-date information, including specific branch hours or to schedule an appointment prior to visiting a branch.

• R

  Ravi Narayan
  5

  Great service. Also , they provide shared services for other credit unions.

  Response from the owner

  Thank you for this kind review. We appreciate your membership and look forward to sharing this with the team at our Arvada branch. - Ashley

• A

  Amy N
  5

  I have never had a bad experience at this location. Everyone is always helpful and kind. I was impressed with their safety features during this time. I easily made an appointment online and went in and was helped quickly. I recommend you do your research about their policies before you show up it makes it easier to avoid lines and confusion. I will say that sometimes I have issues with the cards and the call center, but I haven’t had issue with this location.

  Response from the owner

  We appreciate you taking the time out to share your experience, Amy. We're so glad to hear it. Thank you for your membership!