Bank of America Financial Center Independence St, Arvada

Bank of America Financial Center Reviews

• D

  David Adame
  1

  Everyone was nice and helpful, but who designs a bank with only one teller window? 2 people in front of me needing cashiers checks so it took 30 minutes to do a 1 minute transaction. Even if they have enough people they only have the one window, so expect to get lucky or wait. Again, not a reflection on the employees who were nice and professional, but the design prevents this bank from doing one of the basic services a bank should provide.

  Response from the owner

  We appreciate that you took the time to tell us this, even though you were disappointed with our building design. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^christian

• J

  Jimmy Funkhouser
  1

  Second time I’ve driven over here to find that the bank wasn’t going to open for the day. Hours were not updated online. That would have taken 2 minutes. Our business relies on our bank to deliver services. BofA has to start doing better here. After 12 years, running out of reasons to continue banking with BofA. Edited to address response: That is a copy and paste canned, corporate answer that just oozes big bank pretense. Also, not an excuse not to have hours updated online in a timely fashion. Be better.

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• Y

  Yuli Chen Bomber
  2

  Made an appointment and still had to wait to get help. Someone who was there before me and did not have an appointment was helped first which is confusing to why I even have to make an appointment in the first place. When I was finally being helped, another bank staff came into the room I was being helped in to get assistance so the person helping me had to leave to help someone else. He left for a few minutes and came back. And this happened twice. Very unprofessional! My appointment was simple and shouldn’t have taken more than 10-15min without interruptions. Because of this, I was late to my next appointment at another bank. And in comparison, the appointment at another bank went perfectly, I didn’t have to wait, and I wasn’t interrupted multiple times during my appointment.

  Response from the owner

  Hi, We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Annette

• H

  Haris Mansoor
  1

  BoA website said they were open. Drove 15 mins to get there for a down payment check and they were closed. Had to drive 40+ miles to another branch.

  Response from the owner

  Hi Haris. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• D

  Domonik Boehmer
  1

  It’s sad really. It’s the small things that make a business great. Wish I would have know 20 minutes ago you were temporarily closed. I would have traveled in a direction more helpful. Trash management at this location.

  Response from the owner

  Hi Domonik. We apologize for any inconvenience during this difficult time of uncertainty. We remain open to serve our clients while implementing changes within our financial center to follow CDC and government guidelines. Please visit https://locators.bankofamerica.com/ for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• D

  DJ Lewinski
  1

  No more tellers and they give you a hassle to deposit $. I canceled my account and will never come back!

  Response from the owner

  Hi DJ, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• j

  joseph myers
  2

  Came here to cash a check that a friend of mine gave me because this is the bank he uses. They charged me 8 dollars to cash the check thats from their bank because I don't have an account there? Seriously? The check was from their bank. Ive never heard of that policy before.

  Response from the owner

  Hi Joseph. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• K

  Kayla Slate
  5

  Chris was super helpful doing a commercial deposit! Even had a lady yelling at him for something out of his control. He did very well staying calm and talking her through her options despite how rude she was! Absolutely recommend this branch- they are all new staff and are all professional and great with customers!

  Response from the owner

  Hi Kayla. Thanks for letting us know how helpful Chris was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines

• J

  Jack Herman
  1

  Worst run banking branch I have ever been to. Update: still the slowest bank in Colorado. DO NOT BANK HERE. Unless you want to wait an hour to deposit a check.

  Response from the owner

  Hello Jack. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• a

  alex dolan
  5

  Went here because I had read bad reviews about other BOA’s in the Denver area. Brandon helped me out and was awesome! Came in without an appointment and had lots of problems with my cards and updating my bank info online and he fixed everything for me! Great service and team there!

  Response from the owner

  Hi Alex. Thanks for letting us know how helpful Brandon was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^rosie