BECU credit union Silverdale Way, Silverdale

BECU credit union Reviews

• E

  Evone Elia
  5

  Me and my fiance had THE BEST experience with the assistant manager Jordan. She is AMAZING at her job, she's VERY knowledgable and she spends TIME with her customers. We cannot be more thankful to have spoken with her today and getting our finances in order. Thank you so much for your time and assistance!

  Response from the owner

  Thanks for the great review, Evone! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments Jordan and her manager! Have a great day!

• A

  Amber Meade
  5

  Staff is cordial and the wait time for my appointment was only a few minutes. Amy T. was very professional and had me all squared away in no time. I use the ATM here often and the lobby is always clean. I feel safe walking in after dark. Looking forward to the day BECU opens a branch in Port Orchard!

  Response from the owner

  Hi Amber. Thank you for the great review! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with Amy and the team! Have a great day!

• F

  Fred Whittlesey
  5

  I opened multiple accounts with BECU Silverdale today. Personal savings/checking, business savings/checking, and my daughter's savings/checking. Francisco did a superb job - 2 hrs and 20 minutes with me. Jordan seems to be a guru in the Branch and can answer every question in about 2 seconds. Based on this positive experience I will be moving my other daughter's guardianship/trustee business to them plus our investment accounts and IRAs. So nice to find a bank that is not an antagonist of their customers. :-)

  Response from the owner

  Thank you so much for your kind words, Fred. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.

• L

  Luna Synclaire
  5

  I originally opened an account here as a secondary to only use for bills while continuing to use Navy Federal as my main account. I went in today just to pick up my new debit card and Loren was extremely kind, helpful, and professional. I was so impressed with this branch today that I decided to transfer all my money to my new BECU account instead.

  Response from the owner

  Thanks for the great review, Victoria! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the team! Have a great day!

• J

  Johnny Tsunami
  5

  We pride ourselves on great customer service. So we wanted to take the time to thank Jordan for helping us set up our business account with BECU. We are in the transition of switching from a bank. Jordan made the process so smooth, fun,fast and all while training!!! we’re already very happy with the switch, Thanks Jordan!

• D

  David Prychodzko
  1

  People in the branch are nice but that’s where it ends. I paid off my credit cards and pulled 65k out and went to Navy Fed Best choice ever! I was with Becu for 4 years and it was 4 years to many. Okay now it’s going even worse I tried to call but you service center said sorry we are handling to many calls and hung up on me 3 times. So I couldn’t get my payment in and I got a 30 day late I Disputed it but you said it was my fault because you couldn’t get your people to pick up the phone !! Then your lady at the branch and the manager said this is an ongoing problem and they here about it a lot

  Response from the owner

  Thank you for your review, David. We're sorry this was your experience with us. We’d be happy to chat with you further about your feedback. If you’d like to be contacted, please email us at [email protected] and provide your name, a good contact number and a brief description of your situation and we'll follow up with you. Thanks!

• s

  steven begley
  3

  I love this bank. Still have an account there but they have pretty strict policies for new members. I tried to add my fiance onto my account to make it our joint account but unfortunately she wasn't approved because her FICO score was like 10 points to low.. so now I'm stuck using AlaskaUSA which is not a bank id ever recommend to anyone.

• E

  Eddie Williams (Eddie)
  5

  BECU is the ONLY place that would approve our home loan when all other banks promised but lied. Also great customer service. If you've had a bad experience with them, try Chase, WAMU (bankrupt) or any other big bank!

  Response from the owner

  Thanks for the great review, Eddie! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve share your compliments with the team! Have a great day!

• T

  Tural Farzali
  5

  I have an Auto Loan at this bank and went first time to make an auto payment. Stuff are friendly and give you a lot information about your loan. I would like especially say thank you Fransisco helped me a lot and gave me useful information about everything. Thank you!

  Response from the owner

  Thanks for the awesome review, Tural! We strive hard to meet expectations of our members and glad to hear we hit the mark for you. Thank you for being a member!

• P

  Princess Haukea
  2

  I use to love this bank, However BECU as a whole company, is a different story! Beware that they will freeze your account for "fraudulent activities " but not give you any information on it, besides we are SNAIL MAILING you a new card that will get there in 7-10 business days!! WHAT?! Unless I want to drive to seattle side I won't be able to actually obtain my money because the "Bank" near me is a glorified ATM basically, they can not issue you replacement cards for when THEY shut your card off, no expedited shipping of card, pretty much I am sorry mam! Good luck if you choose BECU on this side of the water, you get screwed pretty much if they feel like shutting your card off they will, even after verifying purchases and now no access to your money for 7 to 10 BUISNESS DAYS. Yeehaw!.

  Response from the owner

  Hello Princess. Thank you for your review. We're sorry to hear that fraud was identified on your card. The manager of this location would like to get in touch with you to see how we might be able to help recover and see what options we have. Please email us at [email protected] with your name, a good contact number and we'll follow up with you. We look forward to hearing from you.