BECU credit union Maple Valley Black Diamond Rd, Maple Valley

BECU credit union Reviews

• C

  Chelsea Pedro
  1

  Incredibly unhelpful and rude staff. We ended up changing our minds about opening an account because of our terrible experience. I'd heard good things about BECU and am disappointed.

  Response from the owner

  Hello Chelsea, Thank you for your honest feedback. We pride ourselves on maintaining the highest quality standards for our customers but we didn't measure up. We are thankful that you brought it to our attention. We would appreciate it if you could give us the opportunity to speak with you. Please email us at [email protected] and provide your full name and phone number and we will reach out to you. Thank you and we hope you will give us another chance in the future.

• S

  Stephen Pales
  5

  I'm from Oklahoma and I came up to Washington state to help my Sister. Her husband passed unexpectedly away from covid complications. My Sister needed to get all her banking in line since her husband did it all before passing. She was unaware of everything and BECU employees were very helpful in getting her finances corrected and consolidated to two accounts. They never questioned her with a bunch of nonsense questions. They only helped her fix problems. The employees at this location demonstrated love and it was refreshing to see. I left knowing she was in good hands with BECU and they will help her with any future concerns. I definitely recommend this branch for banking👍. Great job BECU!

  Response from the owner

  Thank you so much for the kind words, Stephen. We're so happy that your visit at our branch went so well. We are happy to continue to strive to bring our members the best value and service with complete trust. Thank you!

• S

  S J
  1

  The employee and manager can't even look into your account and can't even answer simple questions. If you can't look into our account how can you answer any questions about it? Basic bank knowledge and service was poor.

  Response from the owner

  Hi SJ, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

• C

  Cesar Ramos (Cesar Ramos State Farm)
  5

  Manager Harris Anwar was absolutely was absolutely wonderful to work with. He was professional, caring, and made sure I understood my transactions. He assured me with my auto loan, credit cards, and discussed financial needs with me.

  Response from the owner

  Thank you so much for the kind words, Cesar. We're so happy that your visit at our branch went so well. We are happy to continue to strive to bring our members the best value and service with complete trust. Thank you for being a member!

• K

  Kim Baker
  1

  Quite possibly the worst bank I have ever done business with. Customer service is horrendous. They take no accountability and put their screw ups on their customers. I’m not one to write reviews, but after SEVERAL issues I feel the need to let future interested parties know what they’re getting themselves into. I will be finding a new bank to do business with.

  Response from the owner

  Hi Kim. We apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, a good phone number, and a brief description of your situation. Thank you.

• J

  J Lo
  1

  I have had a bad experience with BECU. They withdrew funds from my BECU account to deposit into another account, then they said it was a mistake, so now couple months later come back saying my BECU debited and so now couple thousands under. All of this feels like incompetence at best. If it sounds confusing, well, it is. On top I'm getting fees for regular transactions.

  Response from the owner

  Hi J Lo, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by email us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you

• S

  Sara Chan
  2

  This review is not specific to the branch, but BECU in general. I use to bank with BECU 20 years ago. I still have the accounts. I was considering switching from Chase back to BECU, but my current experience with trying to pay off my loan with BECU convince me otherwise. 1. Long customer service wait time on the phone. 2. I deposited the amount to pay off my loan. It takes 2 business days to clear with Chase. It takes another 5 days to clear BECU. 3. You cannot get a hold of an employee at the local bank via a phone. You must go there. 4. It is a lot of hassle to get access to my own money. 5. It a major hassle to pay off my loan. Every 2 days is additional $20 in interest I have to pay.

  Response from the owner

  Sara, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

• I

  Ima Pintrest
  4

  The staff work really hard to ensure a positive experience. After my mother's passing the branch manager worked directly with me to find the error in the tax reporting of one of the accounts that had wrong ever since the account was set up 30 years ago. She kept in constant faith me as she had to pull records from the archives. Overall this branch is the best one that I have ever used!

  Response from the owner

  Thanks for the great review! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the team! Have a great day!

• T

  Tatiana Proctor
  5

  I recently open account in BECU. I'm surprised how busy they are and how great they manage to direct customer. They have nice waiting area and line move pretti fast. I was helped every time and I got feeling that every time bank employee had my interest as a priority.

  Response from the owner

  Welcome to BECU, Tatiana! Thanks for the great review! We definitely strive to provide positive experiences for members and are glad to hear you not only were able to be helped quickly, but made to feel like a priority. I've made sure to provide your great feedback to our Maple Valley team. Have a great day!

• A

  Alex Othon
  1

  The staff there are good at what they do and helpful. However, the ones at corporate have no clue and don't seem to care about quality customer service. I find myself frequently having to explain to them how to do their job when dealing with the business and loan department (As an investor I do multiple loans a year) and I find myself lucky to get a return call or email. Unfortunately because they offer such great rates, they are a necessary evil.