BECU credit union 28th Ave, Seattle

BECU credit union Reviews

• R

  Rachel Sommer
  5

  Albert S. did a great job helping my parents this weekend!😊 He is very friendly and helpful!😊

  Response from the owner

  Hey Rachel, Thank you for taking the time to share your experience. We're thrilled that Albert left such a great impression! If you ever need anything please don't hesitate to reach out to our team. Please let us know what we can do for you in the future.

• E

  Emma Yu
  2

  Long wait at this location. Got here at 1:25pm and waited roughly 30min just to remove hold on my zelle account. Please value my time as much as I do for you (for example, I saw one associate leaving the desk for lunch despite of long line and I respect their lunch time). They could have at least acknowledged or informed us it would take some time.

  Response from the owner

  Hi Emma, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

• B

  Brad S Cooper
  1

  BECU has lost its charm! I had a kiosk suck in my debit card and I went to this location for a replacement. Forty minutes of waiting later I finally got a person to help me. On my last trip there I used the sign in machine but it did not register apparently. The BECU employee extremely softly asked who is next and took the only person who could hear her despite him being the last person to arrive. It takes forever to get help. Mostly though once you are with a representative it is a good experience.

• K

  Kemi Reid
  5

  Daniel S. helped me so much. explained everything thouroghly and helped me create a plan of action not only for an account that perfectly suited my current needs but for how to effectively and efficiently increase my credit score. I am exited and feeling very good and trusting of being a becu client and finally feeling comfortable after 4years having a bank account. Credit unions are the way to go! Specifically this one!! I am very pleased with his customer service and had a great experience. Came in sceptical and left smiling and satisfied, certain I made a great decision that will move my life and finances in the right direction. Thank you Daniel S for the great experience!

  Response from the owner

  Thanks for sharing this great story, Kemi! Having our members feel financially empowered is very important to BECU. I am so happy to hear how Daniel helped you feel like you have some financial independence. I'll be sure to share your kudos for his manager. Cheers!

• L

  Lucie LaCoste
  5

  Jennifer was so helpful, efficient and thoughtful about helping me with my immediate needs and giving me solutions to help my ongoing transfer options. I recently moved close to this location and I am so thankful for her excellent customer service!

  Response from the owner

  Thanks for the great review, Lucie! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the team! Have a great day!

• p

  pamela jeffery
  5

  I love BECU its the best bank in the whole wide world and I've had a few banking account .

  Response from the owner

  Thank you so much for your kind words, Pamela. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.

• N

  Nick
  1

  Trash workers. Signed in an got skipped by 5 people who go there after me. Don’t go here the staff really dont want to help people

  Response from the owner

  Hi Nick, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by email us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you

• M

  M (t3chn01r)
  5

  In spite of some long wait times and feeling crowded sometimes, 5 stars due to the folks working here. Every single person is kind and helpful on each visit, always answered questions I had on any subject.

• C

  Coté S
  5

  BECU keeps their mojo no matter what others here say. The staff at this branch is great; they work as a team and get fast and great responses. I love BECU

• J

  Jacob Aparicio
  4

  It's a hit and miss with the waiting period and with the line but the staff and service are really great given that i go to replace yet another debit card (not that anyone is counting)

  Response from the owner

  Hi Jacob. Thanks for the great review! We definitely strive to provide positive experiences for our members and we're glad to hear our employees continue to meet your expectations (and don't worry, your secret is safe with us!). Have a great day!