Bay State Savings Bank Franklin St, Worcester

Bay State Savings Bank Reviews

• M

  Mithun Krishna
  4

  Bay State Savings Bank Home Mortgage Experience - The best mortgage rates available in the state - Great service, offer quick responses over email and phone and Mortgage Loan processing within industry standard closing period. I appreciate everyone at BSSB for their hard work! You are greatly Appreciated!

  Response from the owner

  Hi Mithun, thank you so much for your kind words! We're so happy to hear about your positive experience with our retail team and sincerely appreciate your business!

• O

  Omar Islam
  1

  Not so great experience with Zachary Silverman and the team during my mortgage application. Did not respond back to any calls during my application process or give me the chance to make changes/edits regarding my loan. I will gladly take my business elsewhere.

• c

  callie bakker
  1

  Over drafted $19 and got charged $99 in overdraft fees. After I specifically said I wanted to cancel whatever kind of “overdraft protection” policy they have. Taking my money elsewhere because this should be illegal

  Response from the owner

  Hi Callie! We greatly appreciate your feedback and are in the process of reviewing our overdraft program like many other institutions. The numbers that you shared do not reflect our present fee schedule nor do they reflect our ordinary practices as a community-oriented bank. If you have not already, please contact us directly to discuss your situation. We would welcome the opportunity to assist you!

• D

  Dominique Nicolay
  5

  I needed help with getting information that was not accessible on-line. I got in touch with a customer representative, Michael Anton, who was admirably courteous, professional and prompt at catering to my needs. Kudos to the IT dept as well, who was able to deliver on my request in record time, even during these harsh Covid times. Congrats to all of you.

  Response from the owner

  Hi Dominique! Thank you so much for your kind words and for taking the time to reach out! We look forward to continuing to meet all your banking needs in the future!

• M

  Mark Reyna
  1

  This bank is so antiquated. Cannot do anything online including ACH's even changing your address. They make you go to the branch for everything. Telephone support closes at 5 PM. Bank is from the ice ages. If you want modern day conveniences RUN don't walk from here!

  Response from the owner

  Thank you for offering valuable feedback on your experience. We currently offer our customers a full suite of online and mobile features such as online/mobile transfers, contact management, account balance inquiries/histories, estatements, mobile check deposit, online account opening & credit applications, card valet services for debit card/security management, electronic bill payment setup, and other functionality that our customers have come to expect. There are unfortunately certain types of account specific events that may lead to certain services becoming temporarily unavailable until remedied. Please contact us at (800)-244-8161, through the message center in our mobile app., via our website at baystatesavings.com/about-us/contact-us/, or by visiting your local branch so that we can better assist you.

• B

  Boston ITS
  2

  The bank staff are always nice but the bank itself functions as if it were in the 1990s. ACH transfers are the longest I've ever seen at about 1 week, same for mobile check deposits, takes days to post and when it does post it takes a day or two to be available, the bank does not support instant transfers like from PayPal or Stripe, the online website is not very good from a user interface point of view, the bank's various rates aren't really competitive, and branches are all in Worcester making them a local bank vs state-wide. It's a shame really, they could be very good if they just update their technology but instead are less than mediocre, frustrating, and not good at all for heavy hitters.

  Response from the owner

  Thank you for your review. We take reviews like these to heart and are always striving to ensure that our services are living up to expectations. It is true that certain ACH clearing times were taking longer than usual, and this was due to an uptick in ACH fraud attempts being made across the industry. You should find that ACH transfer times are faster than they were. In addition, we do offer a quick transfer solution, Zelle, and we do have customers sending and receiving funds through PayPal, etc. We are also always looking for ways to improve our website and online banking, the latter of which now has numerous options available for customizing your UI. Thank you again for taking the time to reach out … we appreciate you, and we thank you for your business.

• E

  Eva Kraus
  5

  The pandemic has hit small businesses very hard. When it hit my business, Bay State Savings Bank and Karin Gaffney, my loan officer, made sure I was taken care of. I cannot say enough great things about the work Karin did on my behalf. She embodied the term "relationship banking" to the point that I moved all of my business to Bay State. Karin has checked in with me throughout these tough times. Thank you Karin and thank you to BSSB.

  Response from the owner

  Eva, such kind words! We're so glad Karin was able to assist you and your business amidst all of this year's fluctuations. We're grateful for your relationship. Cheers.

• A

  Andrew Syiek - PhotoArtShowcase
  5

  Three years ago, we were navigating a moderately complex sale of a former residence prior to purchasing our new home. Given the patient understanding, guidance and thorough communication provided by knowledgeable Bay State professionals, (particularly Marc Sanguinetti, Anna Pestana, Jayme Burdett and Sonya Dagnese) we confidently managed the process and successfully initiated a new mortgage. Thereafter, we are completely satisfied with the locally serviced, Bay State Savings Bank mortgage experience. We are grateful for the thoughtful, considerate proficiency exhibited by the Bay State Savings Bank team and recommend them unconditionally.

  Response from the owner

  Hi Andrew, we're so happy to learn that our team was able to assist you! Thank you so much for your positive feedback!

• G

  George Rizkalla
  1

  Googled the bank before visiting, 4 branches that were supposed to be open to 6:00 PM were closed on Friday. You would think the bank would update their hours at least.

• T

  Tina Woodbury
  5

  The ppl that help you are nice to you and very polite

  Response from the owner

  Thanks for sharing, Tina. We're so glad to know you've been having positive experiences with our staff!