Banterra Bank Banterra Dr, Marion

Banterra Bank Reviews

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  Jack Smith
  5

  I was very satisfied with their customer service in helping me switch banks. Jennifer McCuan made it extremely easy for me and I appreciate her assistance!

  Response from the owner

  We love to hear about your positive experience with our team at the Marion West location. We will pass along your kind words!

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  Jean Ohms
  5

  I had a banking problem that I had been going back and forth between banks, for over eight months, trying to solve. Jennifer, Justin and Beverly solved my problem in only two days. Because I am 83 years old, and no genius when it comes to the internet, it meant so much to me. I give 5 stars for over and above personal care.

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  J Burns
  4

  I have never needed to write one of these reviews before. I have been a long time customer and also in the customer service industry myself for many years. That is why I would like to remain anonymous in this post. This is challenging to write because autumn and that young man are stellar employees. The young man gave me financial advise once that I took to my advisor and has helped me tremendously! Autumn always has polite conversation with me. Great costumer service in that regard! The Marion branch also is wonderful and where I go most the time ! My issue that has made me all but cut ties with this company is Katie the manager at the carterville branch. Every encounter I have had is very rude and snobby. Unless their is another dark haired lady around. Where she is then very nice in a fake way. The final straw for me was when I was leaving she called me or another customer a “f word b” horrid customer service to say the least. Has bothered me for months. If this was my team I would want to know. I must say. One bad egg does not spoil the rest. Thank you.

  Response from the owner

  We are incredibly sorry for this experience and it is far from the standards of service that we practice. We are addressing this situation and truly hope that you continue as a Banterra customer. We value your business and we appreciate you letting us know.

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  Natasha Stearns
  5

  This is a great place to come and get new accounts started or get 0% interest credit cards! Amber Pentecost is fantastic to work with and will take care of you the best way possible. Banking with local style definitely describes this business well! A++

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  Chris & Christina Tuthill
  5

  Setting up my new account was quick and easy. Jennifer M was very helpful.

  Response from the owner

  We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!

• M

  Maria Hafford
  5

  Amber Pentecost has helped several of my friends and clients with many areas of their personal banking. She's a real pro.

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  J.l. Martin
  5

  I have always been waited on and treated with the utmost respect.

  Response from the owner

  Thank you so much for your kind words! We are happy to hear you have had a great experience at Banterra!

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  Jimi Ellis
  1

  Your Website sucks. I have never been on a banking site that is a bad.