SIU Credit Union Outer Dr, Marion

SIU Credit Union Reviews

• D

  Debbie Crain Coffey
  4

  Every time I'm needed help I can call and they will help me. They are excellent about sending text back on responses. I have been with them since they've opened and I have used no other bank since. Thank you for being so good to me! I highly recommend them.

  Response from the owner

  Thanks for the review Debbie, and we're glad you're happy!

• S

  Steve Kerrigan
  1

  If I could give zero stars I would. Dont trust what they say when they say they are gonna do a "soft credit run" and it will be off in a few days. There is no such thing. 3 months later and still yet to get a call back or even the guy take my call. Not to mention the slap in the face loan they wanted to give us. My fiance will be joining my bank. I highly recomend any other bank then this one.

  Response from the owner

  Mr. Kerrigan: Thank you for reaching out. There are a number of factors that go into why a loan decision is made, and we'd be happy to discuss the details of your application with you privately at 618-457-3595 or by email at [email protected].

• C

  Courtney Lemasters
  4

  Love Siu credit union. They approve me for my auto loans with my credit (low credit score). The only place that will approve me. Kristin is the one I usually talk to when I am looking into trading my cars and upgrading. Shes very knowledgeable and helpful! Thank you for letting me drive around in nice cars SIU (:

  Response from the owner

  Courtney: We're glad you're happy and thanks for the review!

• C

  Courtney Shaw
  1

  I’m so tired of trying to work with SIU. Everything is a hassle with them. I want a signature loan as a line of credit and I’m trying to support local businesses. So, I called up SIU. I talked to a very nice girl in the phone who said with our credit and income, we could get a 10k signature loan with 4 year terms. So I applied online to formally start the process. They ran our credit (which is perfect) and denied the loan. They told us we needed collateral; they suggested our house, which is paid off. I’m wanting a SIGNATURE loan. I kept inquiring as to why we were denied. They just keep telling me I need collateral. Finally, I got someone who told me our current debt to income ratio is too high, which is a lie because our debt to income is less than 10 even with the signature loan added to it. They keep telling me the terms aren’t acceptable and pushing me to use my house for collateral- I own my house and they’re not touching it. I have asked repeatedly what terms we can get but no one will give me an answer. They will only provide a loan if I give them my house. This isn’t the first time something like this has happened, but it will be the last. I’m tired of getting the run around from them.

  Response from the owner

  Courtney: Thank you for reaching out and we're sorry you have had difficulty with our loan process. We're not seeing any applications listed under your name, so please reach out to us at [email protected] or 618-457-3595 and share more details with us at your convenience, and we'd be happy to look into your situation.

• L

  Luke Pond
  5

  Been with SIU Credit Union for 3 years now, not once have I had any issues. I am currently In the military and they still accommodate. Nothing but good things to say about this institution.

  Response from the owner

  Thanks for the review, as well as for your service. We're glad we can help!

• C

  Casey Goines
  1

  Warning for potential customers. Unfortunately this is the one of the only financial organizations in the area that can really be competitive with auto loans however aside from competitiveness terrible customer service and MANY mistakes involving account deposits puts this company at the bottom of the list in those that I have worked with. I have been a member since 2013 and have made monthly car payments on multiple vehicles in store ever since we got our first loan. It is now 2019 and they still continue to insist that they verify a check from an insurance company that is nationally known. Understandablely if your going to try to scam you would use a large business but when I am told that they couldn’t verify that the check is valid when I have never had an issue getting ahold of Liberty Mutual it make me wonder how much effort they put into actually contacting the agency. All in all if you need an auto loan it may be worth trying to talk with this company but be warned the customer service is terrible and in the years we’ve been with them there have been multiple times they have put a deposit into someone else’s account.

  Response from the owner

  Casey: Thank you for reaching out, and we're sorry you had a bad experience. Unfortunately, fraud can be widespread, and we have policies in place to make sure all parties are protected. We appreciate your longstanding membership and want to make sure any issues are corrected. If you'd like to discuss this matter in more detail privately, please send to [email protected].

• S

  Sheryl Starnes
  5

  We have belonged to SIU Credit Union for MANY years! We have used them for All our banking needs, including home improvements and every car loan since 1985! We just recently bought a car, and our loan associate, Autumn Burke, was absolutely amazing! We wouldn’t dream of banking anywhere else!

  Response from the owner

  Thanks for the kind words and we're happy to help Sheryl!

• N

  Nick Boles
  1

  Terrible. Drive-thru service is beyond poor. Accounts can be shut down if dormant and you will not be informed. Do not use this bank, or you’re running the risk of dealing with my current migraine.

  Response from the owner

  Mr. Boles: Thank you for reaching out, and we're sorry you feel this way. Our drive-ups are experiencing higher than average traffic volume with our lobbies being closed due to COVID. We do encourage members to take advantage of our online and mobile banking options whenever possible during this time. Also, we do make attempts to notify members at their last known address before any dormant account is closed. Reach out to our Call Center at 618-457-3595 to see how we can help you resolve any of your issues, and we thank you for being a member.

• a

  anthoni mabtk
  5

  Went threw SIU credit union to get an auto loan because i heard amazing thing, once i was working with them I knew why. While there i worked with Melissa Baggett and she was amazing made sure everything was taken care of and fought hard for me to get the best deal possible I cant thank Melissa and SIUCU enough. I will now be a lifetime member and work withthem everychance I get. I would definitely recommend them to anyone looking for a financial institution in southern Illinois.

  Response from the owner

  Glad we could help and thank you for the review!

• V

  Victoria Johnson
  5

  I wish I had been banking with SIU Credit.. they believed in me when no one else in the area would.. not because I had bad credit but because I didn’t have enough credit.. which blew me.. so thank you and I hope to get a home next

  Response from the owner

  Glad we could help Victoria and thank you for the review.