U.S. Bank Branch N Carbon St, Marion

U.S. Bank Branch Reviews

• T

  Tyler Collier
  1

  If I could give 0 stars I would. I deposited a check with us bank on Friday and told the funds would be in my account the following day but it’s been 3 days and no money is in my account yet. They are saying it is because my account is new and it takes 5-7 business days to “process and verify” my checks to make sure they are not fraudulent. Funny thing is the check is from my employer that I work at 5 days a week. Unbelievable. The inconvenience of holding peoples money when they have bills to pay, kids to take care of, and responsibilities means nothing to these people. Even if my account is new, 5-7 business days to verify the funds is absurd. I’ve never even heard of that from the banks that I’ve dealt with in the past. I will be closing my account as soon as I get my money and do not recommend. Hardworking man, father can’t even trust a bank with his funds. Unbelievable and unacceptable.

  Response from the owner

  Good morning, Tyler. Thanks for taking the time to leave a review. I apologize the funds availability policy wasn't explained clearly when you opened your account. During the first 30 days check deposits are held to allow extra time for verification. I understand this caused you an inconvenience and apologize for that. We hate to lose your business, but certainly understand your decision. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0225. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• C

  Chelsey P
  1

  Went to deposit money in my account. Give my ID to this lady. She brings up that it’s expired but I mention how Illinois has extended the renew date for ID’s till the end of March. She goes, “uh, no.” I tried to mention it again, she mentions how the dmv has been open for months, has no idea what I’m talking about and tries to dismiss me. I looked it up and told her about the extension and she goes “that applies to certain people.” I didnt fight back. It doesn’t apply to people with commercial driver’s licenses and my basic ID was in the clear. I didn’t appreciate her pulling random information out and trying to dismiss what I was saying even though I had the information right in front of me. And especially working at a bank, that’s pretty important information to know about.

  Response from the owner

  Good morning, Chelsey. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0594 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• c

  cathy wade
  1

  I went to make my house payment since I can't pay on line with their website because I don't have a checking with them. I live out of town so Saturdays is when I go. Only to find out now they are not open on Saturdays anymore. People do work still and can't go during the week. Who ever is making poor decisions needs to go. Yes I can call a payment in for extra money.

  Response from the owner

  We appreciate you for leaving this review, Cathy. Customers are able to make their mortgage payments online at usbank.com or via our mobile App using an external account. You can also call Mortgage Customer Service at 800.365.7772 and an agent can take your payment request. I hope you're able to use one of these more convenient options next time. Best regards. ^Larisa

• M

  Mike
  1

  Went to this bank to make a deposit and spent an hour in line at the drive thru because there was only one teller in the bank. Since the bank is only open 5 hours a day, this is totally unacceptable. Most people do not have an hour to waste sitting in line. It's time to open the lobby and have more tellers available.

  Response from the owner

  Thanks for your feedback, Mike. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• R

  Robert Scates
  1

  Their ATM is never working, and employees are never wearing masks. There aren’t enough branches of this bank in the area to make it a good idea to use them.

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  Jarrod Phillips
  1

  Needed to do a transaction only to be told it would take too long to do it right now so I have to come back at a later time. I didn't close your lobby you did so now because it takes too long I cant get my money? Well done US Bank straight trash. Customer service used to be important to businesses but not anymore I guess.

  Response from the owner

  Good morning Jarrod, Thanks for reaching out and for bringing this to our attention. I'm very sorry to hear that you were turned away without getting assistance. This is very concerning to us and we'd like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 9023. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• j

  jordan schaefer
  1

  By far the worst banking establishment I've ever dealt with. Branch manager refused to reopen my account after it was closed for absolutely no reason and could not give me a reason because " she didn't want to " . Like, what planet are you from? Just closed it without warning.. no email...nothing..even though theres 500$ in the account. They can go ahead and close it. I will NOT be doing business with this branch ever again and I will be reporting you.

  Response from the owner

  Good morning Jordan, thanks for taking the time to share your experience. I understand the frustration that is caused when your account is closed without warning. Per our terms and conditions, we can close an account without notice. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 10404. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• Y

  Yesterday
  5

  1st time home owner I got a 3.2% fixed rate. The staff are very helpful. Just know... I was excepted for a low interest loan without even having an account. U.S Bank and my family have been together now for 4 years. I feel blessed. Wishing that instead of saying 4yrs. , I could of said 30. Thanks U.S Bank. From my New Home to everyone else. Have a wonderful 2020 God Bless

• A

  A H
  1

  If you must set up an account with US Bank, go into it knowing that your money will be stolen from your account in a very sophisticated matter. It will take hours of going through your statement to figure out exactly how they stole your money but by that time your money is long gone.

• T

  T.D Wright
  1

  I just set this account up a couple days and I am already considering closing it. I set the account up at the branch. I downloaded the app on my Iphone and set up all security numbers, questions and passwords. Now every time I try to go into the app to get my account information it asks me all the same questions. I have to go through 5 tiers of security just to check my balance every single time i go into the app. Seriously, it pissing me off!!