Banner Bank Virginia Ave, North Bend

Banner Bank Reviews

• A

  Alexander Snow
  1

  If this was my first experiance with Banner Bank, it would had been my last. I went into this branch to update the address on our (my wife and I) account. When I first walked in, there were three associates in the branch and one client. One of the tellers began glaring me down from across the lobby, I began to approach her when she lashed out at me saying that she was busy, then walked away from the counter. I waited for the second teller to become available, after the other customer left the counter, I waited to be signaled to approach, only to be sacked by the second teller for not assuming she was ready. When I handed the second teller my debit card to pull up the account, she threatened that the debit card was sizable because it had my wife's name and insinuated that it was my fault Banner Bank didn't send us a seperate card for myself. She then failed to update the address, the only thing I was in there for and had to go back to a seperate branch to update the address again. Update: Recieved my new card in the mail today only to find that the teller did not honor how I wished my name to appear on the card and imposed her own opinions on our bank cards. Is that even legal?

  Response from the owner

  Hi Alexander - thank you for your feedback and are sorry to hear about your recent experience at our North Bend branch. We pride ourselves on providing excellent customer service and it sounds like we let you down. We will share your comments with the branch and appreciate you taking the time to let us know.

• S

  Steve Meese
  1

  5 staff working; not one employee help the 6 people standing in line. Just stared at us and refused to help. Worst bank in North Bend!

  Response from the owner

  Sorry to hear about your recent experience at our North Bend branch. Thanks certainly not the level of service we strive to provide. I will share your feedback with branch management. Thank you.