Banner Bank Rosecrans St, San Diego

Banner Bank Reviews

• L

  Luiza Yemchuk
  1

  We applied for mortgage loan here and were approved, everything was good first 2 weeks. Then all of a sudden we started getting issues, specifically Matt T, our lender, became very rood, ignorrant, to my requests to get status updates he wouldnt respond, and even to our escrow officer he only replied "we have issues"...Not sure how he is at his job position considering he couldnt even read our taxes and see from the beginning the other loan we had, communication skills are at 0, deffinetly not a person you would want to work with...only on the 4th week he emailed that loan was declined. Luckily we had cash available (as second option) and it wasnt a deal braker for us. It was by far the worst loan experience we ever had and it was the lowest loan amount as well. And also, they make you open Banner checkingn account before processing loan. Deffinetly advising to stay away!

  Response from the owner

  Hi Luiza - Thank you for your feedback. At Banner, we live by the motto, 'do the right thing.' It sounds like we've missed our mark here and apologize for your experience. We'll be sure to share your comments with bank management. Thank you.

• P

  Patricia Baldwin
  5

  Been banking here along time with previous banks at this location. Banner Bank took over and have had nothing but excellent customer service. Kudos to Karla, Leticia, Courtney and Daniel.

• K

  Karenna Ortega
  5

  Amazing bank, super happy here. Me and my husband love Banner Bank

  Response from the owner

  Hi Karenna, Thank you so much for your 5-star review and for being a client. We will pass your kind words along to the branch, I'm sure your comments will bring them some joy.