Banner Bank Barkley Blvd, Bellingham

Banner Bank Reviews

• D

  Dan Norton
  5

  OMG I was going to take my business else where because of how I was treated by another teller, but Christina saved the day. She told me that she really appreciates my business and convinced me to stay. Since then she has made it a point of acknowledging me on every visit. I have been self employed most of my life and it's admirable to see a manager like Christina effortlessly anticipate every customers needs without having to be asked by the client. A talent you rarely see especially at her age! Kudos to Banner Bank for hiring such a progressive manager. It shows there is still hope for the banking business in Bellingham. I am now a customer for life. I hope she never leaves, but if so I will be following right behind.

  Response from the owner

  Hi Dan, Thank you for your kind words and 5-star review. We appreciate you taking the time to reach out and for being a Banner Bank client. We'll pass along your remarks to Christina, I'm sure she'll be pleased.

• N

  Nick D
  1

  Really disappointed in the communication this company had provided for us. And the lack of customer service. Our family has had very unprofessional interactions with the birch bay location on numerous occasions. All the one particular teller. Then when I went to close my accounts and my wife’s joint account we had together they ended up closing my wife’s personal account and my sons account without telling me or getting my permission to do so. Resulting in a missed direct deposit. Not knowing if that direct deposit will be able to be sent as a check now and them informing us there is nothing they can do it puts us in a VERY frustrating position. After I told the employee “my wife will be by to close her account when she has time.”

  Response from the owner

  Thank you, Nick, for taking the time to share this experience. We're sorry it was frustrating for you and your family. We will send this message to the branch and management.

• S

  Sara Smith
  5

  The manager at this branch went above and beyond to help me with a serious banking issue that no one else wanted to help remedy. If I could give 10 stars, I would. This branch actually cares about their customers, I highly recommend doing business at this location. Thank you!

  Response from the owner

  Hi Sara - thank you for the 5-star review and kind words. It's so great to hear the Bellingham team was able to help with your banking issues. I will share your comments with the team - they will be thrilled!

• S

  Shelby Platt
  5

  Christina has always been so helpful anytime I have a problem with my account. She’s always quick and gets exactly what I need done.

  Response from the owner

  Hi Shelby - thank you for the review and the kind words about Christina. We're very happy to see that you're receiving the service you deserve!

• B

  Brendan D
  2

  i called 7 times, got forwarded, the 8th time they picked up and i was on hold because they were busy, then the manager decided they were busy and sent wanted to transfer me to the Blaine branch as it was my original one( this is not the case it was in point roberts) after asking a little i was told they are "busy and they like to transfe.....ohh to the other branch that opened it". the first woman i spoke to after the branch transferred me the 1800 number the first 7 times told me well if they feel like picking up. i was charged an overdraft fee that did not occur. banner bank holds my deposits, i have presented their offices with proof of deposit from other banks, trusts, Ira's, and the state showing that it is in my account and final then i get it days later. get a real bank like chase not this small town stuff. P.s. (reason for 2 stars) the staff in the point roberts location were the nicest people in the world. do not do business with banner get a real bank that can handle a customer asking for a refund of $30 without jerking you around 3 different locations when they only have 6 locations. now i have to call the blaine one and hope for the best since the main headquarters could not help and told me to call blaine....maybe promote the staff in blaine to take over the whole company since the home office cant do the job.

  Response from the owner

  Brendan, we’re sorry to hear about your experience calling for assistance today. While we’re glad to hear you were able to get connected to the folks who could help you out, it sounds like there is room for us to improve. We’ll send your feedback about this experience to branch management for review.

• T

  Thomas Wagner
  5

  Awesome, old fashioned customer service!!! Friendly, courteous and knowledgeable staff. And last but not least a nice selection of coffee in the lobby :)

• M

  Mrs. Johnson
  5

  Always greeted upon entering. We'll trained employees . Nice people.