Banner Bank Sw Nyberg St, Tualatin

Banner Bank Reviews

• M

  Mike Madrid
  1

  I went in Monday to get a check for my business on our line of credit. The teller was very nice and needed to call someone for approval. After about 10 minutes of waiting around it was determined that the teller would need to wait for someone to answer. I left my business card and asked her to call me when the check was ready since I live in Tualatin it was no problem to stop by in the morning. Well on Tuesday morning there is a sign on the door saying the bank is closed. No email from the teller, no phone call about how to access my money. Terrible way to run a business. Apparently they are not interested in our business. Many more banks out there who would probably appreciate our business.

  Response from the owner

  Hi Mike - I'm sorry to hear about your recent experience at the branch. That's certainly not the level of service we strive to provide. I will share your comments with the branch and bank management. Thank you.

• N

  Nicole Strahm
  1

  I am super sad, this rating is JUST for this branch, NOT the company as a whole. The ladies I spoke with on the company's 800 number were beyond kind and helpful and this does not reflect them at all. I called the 800 number after being scammed over $2500 through a "venmo security" phone call and was desperate to try to block the transactions.They suggested I call this branch because they may be able to do something to block the transaction while pending. I called the branch, and I WISH I had gotten the name of the lady who picked up. She was beyond rude to me, antagonizing me and laughing that "of course there was NOTHING they could do", saying "I don't even know your name" among other things. I was so shocked. I had just been robbed, I was already sad and out of sorts and to have a representative here be so, so rude to me was shocking and not like the Banner Bank I know. Fortunately, I called back the 800 number and they were much more helpful and we started making progress towards sorting this out since THIS BRANCH left me in the dark, and I no longer felt comfortable calling them. The call took place around 3:00 PM on 7/10/20, hopefully the branch can figure out who answered this phone call and listen to its recording for themselves. They SHOULD NOT be working here! Hopefully management reads this and acts on it because this lady will ruin your guys' great customer service reputation. If it wasn't for Shandra and Brandy on the 800 line, I would be switching banks right now.

  Response from the owner

  Hi Nicole - sorry to hear about your recent experience with the branch but am glad to hear that our client engagement center was able to assist in what sounds like a very stressful situation. I will pass along your comments to branch management. Thank you.

• J

  JMP PDX
  1

  Pretty tough to give even 1 star. Many mistakes, one employee talks so loud that everyone in the branch knows your business. Several mistakes made by multiple employees with wire transfers, including losing where they tranferred money to and multiple service charges on one transaction. They limit the withdrawal amount to $5k unless you call a week ahead, it goes on and on. Doesn't help that managers door is always closed. Maybe okay as an ATM place, except when they run out of cash, happened to me multiple times. Saw a peeson come in to open an accoint and told to come back later because they were too busy. I was the only other customer in the branch and there were 5 employees at the time in there. Ugh.

  Response from the owner

  Thank you for your feedback. That's certainly not the experience we want to provide for our clients. I will forward your comments to retail management. Thank you.

• C

  Corey Burt
  5

  Shout out to Gail for her amazing customer service and working with me to get my business account set up. Very professional, knowledgeable and kind. Everyone needs a Gail working at their company! I highly recommend the team here at the Tualatin Banner bank.

  Response from the owner

  Hi Corey, thank you so much for your kind words - this review made our day! It's great to hear about your experience with Gail and the folks at the Tualatin branch, and we will share your compliments with the team.

• M

  Mark
  1

  Horrible experience. Never experienced anything like this. BM had no answers so had to go above her to actually get some facts. In the end they lost the title. I understand paying the title transfer fee but NOT the lost title fee as well. Thats 110 percent on banner bank. I will never use this bank again. Ever.

• R

  Ryan QCM
  1

  This Bank is not open on the weekends nor will they cash a check with Snapshot or atms. But they charge overdraft fees on the weekend🤡🤡🤡

  Response from the owner

  Many of our ATMs will accept checks and Snapshot deposit is available through our mobile banking app. Please give us a call at 1-800-272-9933 to see how we can resolve this for you.

• T

  Tim Coughran
  1

  In my career, I have worked for three banks...we always stressed customer service, not this bank. Please try another.

  Response from the owner

  Hi Tim, we agree that customer service is important and we're sorry to hear that we didn't meet your (and our) expectations of great service. If there's something we can help with or an issue you'd like to discuss in more detail, please feel free to call our customer service number 800-272-9933. We will also share your feedback with local management.

• C

  Conny TPN
  4

  I love banner bank. They have great customer service. I just wish the Tualatin branch could be open on saturdays.

• N

  Nabi Gul Nayyab
  5

  Mariteza Barron she is an excellent banker always providing excellent customer service.

  Response from the owner

  Thank you for the great feedback! We'll be sure to share your kind words with our Tualatin team. :)

• B

  Book Reader
  5

  Very professional, very efficient, very polite and friendly. DEFINITELY recommend this bank.