Bank OZK S Rogers St, Clarksville

Bank OZK Reviews

• K

  Keva Morsund
  1

  I received a VISA gift card for my birthday. I called before going into the lobby and was assured that I could deposit the funds in my account. Upon arrival I was given contradictory information by a teller in the same branch. Most frustrating.

  Response from the owner

  Hi Keva. We're so sorry you had a negative experience. You deserve the best service possible and it sounds like we missed the mark this time. If you still have questions concerning your VISA gift card, please reach out to our Customer Care Team at 800-274-4482 (M-F 7-7CT & Sat 7-4CT). Thank you for letting us know about this so we understand how we can improve.

• R

  Rocker
  1

  Banked with these guys for over 15 years. I forgot to update my address after I moved, so I was unable to receive my statements. So they were returned to the bank. So they decided instead of calling me(number was still on file) they decided to take $5 everytime it was returned. Which is nice... for them. Love how a financial institution can legally rob you. Bank with these guys at your own risk.

• T

  The ww2 Collector 1941
  5

  Their team was very helpful when I had problems or simple questions.

  Response from the owner

  Thank you for giving Bank OZK ⭐⭐⭐⭐⭐!!

• R

  Rebecca Brotherton
  1

  Teller that helped me was wonderful, unfortunately teller Stacy stood there and was taking photos of the individuals in the drive thru with her personal cell phone. Moving forward I will no longer be banking with Bank OZK.

  Response from the owner

  Hi Rebecca, We are sorry about your experience at this location. We strive to provide excellent customer service and your feedback lets us know where we can improve. We've reported this to the appropriate team. Thank you.

• D

  Dillon Parker
  1

  The clarksville location has literally messed up 3x since I've moved to clarksville. They have accidentally delayed one of my checks, forgot to deposit it and then were hateful when I called to inform them and told my husband he couldnt deposit my check because I wasnt on the account without looking to see I was in fact on the account.

  Response from the owner

  Hi Patricia, we are sorry that we missed the mark with you. We would appreciate the opportunity to understand what made you decide on this rating? We strive to create positive customer experiences and any feedback helps us know where we need to improve. Thank you.

• J

  Jamie Moore
  1

  Think they need to have a chat with one of the tellers about what customer services means!

  Response from the owner

  Hi Jamie, We are sorry about your experience at this location. We strive to provide excellent customer service and your feedback lets us know where we can improve. Thank you.