Arvest Bank S Rogers St, Clarksville

Arvest Bank Reviews

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  Netlla Cureton
  5

  This review is for Heather Appleton, one of the branch managers at Clarksville. I did not realize she was still with Arvest, and I’m so thankful she was. Our branch in Paris, recently switched to Farmers. I had a banking issue, and the Fort Smith branch was absolutely no help. I called Heather, and she was so kind and quick to help me resolve all the issues. I was very upset, on the verge of tears, and she instantly made me feel better. I appreciate the time she took with me, because I’m still waiting on a call back from the Fort Smith branch. She goes above and beyond for people and Arvest is extremely lucky to have someone of her caliber.

  Response from the owner

  Thank you for this five-star review! We are happy to hear about your experience working with our associate and we will be sure to share this with them!

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  Munieka Dtrapo
  4

  Lost my debit card & called to see if maybe I left it in the ATM, was informed that if that was the case the card was shredded. I was starting to get bummed out when the woman who answered, informed me that if I was going to Russellville or Conway they could print me off a new card right then & there 😃. I wish I knew sooner but still glad for the helpful information, I wish I could remember her name!

  Response from the owner

  Thank you for taking the time to share your experience! We are so happy to hear that you were able to get a new card printed! We will be sure to share this good review with the team!

• T

  Thomas Bohm
  1

  I was trying to get a payoff on my auto loan and called several numbers and always told 20 minutes wait time. I finally got thru after the 2nd or 3rd 20 minute wait. I was frustrated and regret the score I gave the bank. If there is someway I can adjust it I would love to. Thanks and again sorry Tom Bohm

  Response from the owner

  Hi Thomas, we're sorry to see this one-star review. If you'd let us, we would like to connect you to a member of local management to listen and learn more about your experience. Would you please send us your name and contact phone number to [email protected]? We'd like to connect.

• C

  Carrie Hall
  3

  To just have a checking account they work fine.I do not like the fact that I can no longer do instant transfers from PayPal to my account and a 23 min wait time for a 2 second general branch question is ridiculous.

  Response from the owner

  Hi Carrie, we understand your frustrations with our wait times. We have passed your messages along to our management team.

• J

  Jodie Rose
  1

  Poorest customer service I have experienced. The website states to make an appt for services. I did this. was on time for appt. I sat out in the parking lot for 30 mins for Autumn Barto to call me, never received a call, then when I finally got ahold of someone, I was informed I needed to go thru drive thru to close an account. Pulled up to window and then the teller requested I go to the atm drive and wait on them. If you are only offering customers to come into bank for safety deposit boxes, it should be stated in the website.( This is what I was told)Customers do have other appts and other things to tend to. I personally, would be worried about applying for a loan, thru the drive thru, but thats me. Will definitely be looking for another bank to do my business with. Ive been a customer with Arvest ,before it was even Arvest.

  Response from the owner

  Hi Jodie, we’re so sorry to learn of your recent visit to this location. Customer service is top priority at Arvest, and we would like the opportunity to speak with you about your experience so that we can make things right. Would you please send us your name and contact phone number to [email protected] so that we can connect with you?

• B

  Betty Crain
  5

  Very friendly people here and so helpful

  Response from the owner

  Betty thanks so much for the great review and kind words. We will make sure and pass this along to the team there! We look forward to continuing to serve you!

• Z

  ZNation 2017
  1

  Been calling for past 30 mins, I get that it is close to GO HOME! Time but I have important business I must speak with some one. And why is the contact desk number on here instead of the store number...and for bolth banks.. Come on now I don't need a credit card deal through you I need to talk about my account. Thanks for wasting my time.

  Response from the owner

  zephon nation We’re sorry to hear about your experience. That seems really frustrating! We’d like to discuss it with you. Please email [email protected] with your phone number so we can have local management follow up.

• M

  Marissa Bradley
  1

  Slow as can be. You have to wait for extended periods of time for a person to answer the phone. By far the worst Arvest bank I’ve been to.

  Response from the owner

  Marissa Bradley, we are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your phone number so we can have management follow up?

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  Charles S
  1

  Poorest customer service I have ever experienced in a bank. Even by Arvest standards this branch is bad!

  Response from the owner

  Hi Charles, we’re so sorry to hear about your experience. Customer service is top priority at Arvest. If you would let us, we would like to speak with you about your experiences with our Clarksville branch so that our management team can learn and assist you. Will you please send us your name and contact phone number to [email protected]? We’d like to connect.

• C

  Cherry Honeycutt
  5

  A great bank and helpful people. I'm always in and out quickly and everyone is always happy to help.

  Response from the owner

  Hi Jerri, thank you so much for sharing your experience at our S. Rogers location in Clarksville, AR. We're thrilled that you enjoy visiting this location. We will be sure to pass along your kind words to this branch!