Bank OZK W Main St, Cabot

Bank OZK Reviews

• M

  Martha Hardin
  5

  I changed banks and this bank is a whole lot better. When making a call to them I got a person from the bank I changed to, not a computer or someone with an accent so strong I couldn't understand them

  Response from the owner

  Hi Martha, Thank you very much for such a great review! At Bank OZK, we work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

• A

  April Rose
  4

  I love this bank. They have always been absolutely wonderful. I have never LOVED my bank before. However, I had to call them over an issue with my account, and the woman on the phone was very rude. She LAUGHED when I asked a question, and was condescending for the remainder of the phone call. Very disappointed in my interaction, today.

  Response from the owner

  Thank you for reaching out. We are sorry to hear you had a negative experience and have reported this issue. We strive to offer exceptional customer service and feedback such as this allows us to make improvements. Thank you for being a customer!

• M

  Michael Emanuel
  1

  This branch makes you feel like you are a inconvenient to them when you ask for something and will not help you unless you open the account at this branch, couldn't even replace my debit card because it was Sat really so now I have to go all weekend with a debit card .

  Response from the owner

  We're so sorry you had a negative experience. You deserve the best service possible. Thank you for your feedback as this lets us know how we can improve.

• K

  Karen Hinerman
  1

  Charged $5 for a change of address. I built a new house next to my old address and my statement was returned for wrong address. So be aware of fees.

  Response from the owner

  Hi Karen, we are sorry we missed the mark with you. We strive to provide excellent customer service and your feedback lets us know where we can improve. Thank you.

• E

  Evan McCoy
  1

  Can’t even give me just my username to my banking with out making it a whole process even though they asked me for many things that could verify it was me

  Response from the owner

  HelloEvanl. We apologize for any inconvenience or negative experience you may have incurred. We appreciate you providing this feedback, as it helps us to provide better service to our customers. If you still need assistance, please contact our Customer Care Team at 800-274-4482 (M-F 7-7CT & Sat 7-4CT). Thank you.

• J

  John Mckee
  5

  Been with them 20yrs. Walk-in or drive-thru, always nice.

  Response from the owner

  Hi John! We are happy to hear you've had a great experience at our Bank OZK location in Cabot. We appreciate you being a long-time customer and giving us a ⭐⭐⭐⭐⭐ review!