Bank OZK AR, Mountain Home

Bank OZK Reviews

• J

  James Flow
  1

  All the tellers were rude except for one. And was talked down to going through the drive through backwards as I was the passenger at the time, and there were no other customers at the bank drive thought at that time. When they would not let me come in to the lobby with my mask. Last time I went there I withdrew 250 dollars out of my account and it took almost 30 min to complete the transaction. And that was because the tellers were talking instead of doing their jobs! Poor poor customer service. Sad to call my bank will be looking to bank elsewhere asap! Would not recommend!!!

  Response from the owner

  Hi James, We are so sorry you had a negative experience at our Mountain Home location. You deserve the best customer service! Please call our Customer Care Team at 800-274-4482 M-F 7-7 CT & Sat 7-4 CT if you would like to discuss further. Thank you for reaching out and giving us the opportunity to help.

• m

  michael v
  1

  Lazy, easily confused. Very annoying, not helpful. Use the one by Wal-Mart if you want good customer service.

  Response from the owner

  Hi Michael, we are so sorry that we missed the mark with you. Feedback such as this helps us understand where we can improve to create better experiences for our customers. If you would like to discuss this experience further please contact us on Facebook via private message or contact our Customer Care Team at at 800-274-4482 Monday through Friday from 7am to 7pm CT and Saturday from 7am to 4pm CT. Thank you!