Bank of America (with Drive-thru services) Preston Rd, Dallas

Bank of America (with Drive-thru services) Reviews

• L

  Lawinda Otis
  1

  Came in earlier today during the lunch rush and there were 3 tellers. One on Drive thru, 2 others on counter. One of the two working the counter was waiting on customers of about 10 of us while the other one closed out her drawer for lunch.... I wait 20 minutes in line and then to only find out that I needed to come back later. Now I rush before 5 closing time and there is still the same amount of help as I stated earlier.. The customer service is great but the wait time is unbelievable. This location is too busy not to have the adequate amount of staff needed to assist the customers timely. You guys need to get some additional staff hired very soon. There are people waiting everywhere inside, outside and for assistant to open new accounts...

• P

  Persons of Interest
  1

  One of the worst banks I have dealt with. The employees aren't friendly, act like they don't know what they are doing and very slow. A new policy of not allowing cash deposits does not serve the customer. Lots of other banks that are customer friendly and value their customer.

• H

  Harrison Herndon
  1

  If you’re reading this review bank somewhere else. The fact that one teller is servicing customers is a joke. Bank of America does not value there customers and I recommend not using them.

  Response from the owner

  Hi Harrison. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^Rachel

• C

  Chris
  1

  If I could give this place zero stars I would. Called and asked how to do a money order and they said I could do drive thru. Waited in drive thru for 30 minutes just to be told they don’t even do money orders and if I wanted to further help I would have to go in. Absolutely sh*tty service and have no care for their customers. Will be closing my account there.

  Response from the owner

  Hi Chris. We are sorry that we did not meet your expectations and would like to keep you as a customer. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• J

  Jam Niel
  1

  By far the worst bank imaginable. I just went there got to the bank about a half hour prior to closing time. I asked the guy working the front door if I could speak to a banker he told me that I would have to wait. I told him I did not mind waiting he proceeded to kind of rush me and I kept telling him it was really none of his concern on why I needed to speak to a banker because there were things on my account that I need to adjust he proceeded to rush me out the door. Kudos to you big guy I just took myself across the street over to Capital One thanks again I no longer have to deal with this customer service! WORST BANK EVER! Don't BANK HERE!!!!

• M

  Macie Seeker
  4

  The ONLY reason that this banking center gets a 4 star is for Joel, the VP, of this branch. After having only one banker on site at noon and waiting for 20 minutes, Joel showed customer service and helped me out. BofA did not send me a debit card after shutting mine off because it was hacked and I finally had to go in to a branch and get one physically. It had been over a week since I had one and I needed a card. If a bank is only going to be open from 9-5 during the week, at least have more than one banker there during lunch hours for those who work 8-5!! Thank you Joel for helping me out!

• D

  D V
  1

  Don't bank here!! I had the worse experienced with them today. I was there to make a deposit. The teller, Crystal, counted my money and put them up in her draw as she goes. At the end she gave me a total of $460 less than what I suppose to have. And there is noway for her to go back and recount how much I gave her. I waited for 2 hrs for the manager to tell me I have to take what she had which was a $460 lost for me. Will never go back to this branch!!

• D

  Dustin Heiland
  1

  Used their atm to pull out cash so I could deposit it in my girlfriends account and they would not allow it. Only checks can be deposited to someone elses account? Which take a day to clear so that does no one any good. So glad she will be closing her account today. Security clearly is not a factor when I'm taking less than 400 dollars from their atm to make the deposit.

• D

  Daniel Sung
  1

  Google should set up negative rating. The slowest Bank of America in America. One teller in the counter, spent almost half an hour with one guy. One teller in drive through window, never looked back at the huge line behind her. Worst service three times in a row.

• R

  Roosevelt Jefferson
  1

  art of keeping customers safe is having efficient tellers to shorten time spent inside the bank. I'm annoyed to see 1 out of 3 tellers taking care or 60% of the customers