Bank of America (with Drive-thru services) Sheridan St, Hollywood

Bank of America (with Drive-thru services) Reviews

• C

  Chastyn Thompkins
  1

  TERRIBLE, TERRIBLE, TERRIBLE bank!!! Every single time I come, I have to wait 30-40 minutes to do a single transaction! There’s only two tellers working (sometimes one) and over 15 people standing in line! This is ALWAYS the case when I come to this branch no matter the day or hour! I see so many negative reviews listed but BOA refuses to hire adequate teller staff. Seems they don’t care .. oh well, their loss! Closing my accounts and switching to Chase! I’d suggest you do the same to save yourself time and disappointment.

  Response from the owner

  Hello. We are sorry that we did not meet your expectations and know that your time is valuable. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alex

• T

  Tahitian Starseed
  5

  Only 2 available atms back to back, one lane for dru thru but easy access.

  Response from the owner

  Hi Tahitian. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^susan

• H

  Hassan Zafar
  2

  The staff was polite but they only have two tellers, especially on a Monday. They don't have a coin sorter.

  Response from the owner

  Hello Hassan. We appreciate that you took the time to tell us this, even though you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• L

  Luis Gallardo
  1

  Terrible bank customer service. Over 20 people waiting in line for 2 tellers. Will never bank here and will tell all friends. But I see your ratings, tells me you don't care

  Response from the owner

  Hi, Luis. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• C

  Christian Gillam
  2

  Never enough tellers. There should be a minimum of 2 tellers (not including drive thru) at all times and ideally a separate line (third teller) for business deposits and other lengthy transactions. The understaffing issue is not exclusive to this location and has existed long before the pandemic and subsequent worker shortage. Bottom line - Bank of America needs to employ more tellers. The current system is inadequate turning what should be a convenient/quick transaction into an arduous chore. I awarded 2 stars because the barebones staff they do have are always pleasant and do their best given the circumstances.

  Response from the owner

  Hello Christian. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• Y

  Yoni Dagan
  1

  Worst BoA banking center, have to come in to do deposits in person weekly and they refuse to hire the appropriate amount of tellers, even after numerous complaints and obviously angry customers. For a high traffic area, this branch is a complete failure. Expect to wait 30 minutes in line to make a simple transaction.

• S

  Sharon Grene
  1

  This BoA is awful. The drive thru is never open. The lines are ridiculously long. There are several people in the office, but only one person actually running the teller service. Update: I don't have an account with BoA. I have to make a deposit into another account once a month, so the app will not help me

  Response from the owner

  Hi, Sharon. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Joan L.
  4

  It has a convenient drive through, 24 hour atm and is never full if you need lobby service.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^chris

• T

  Tyler Rivera
  1

  One of the worst banks I’ve been to it’s crazy. Look at this photo only 1 teller for 30 people

  Response from the owner

  Hi Tyler, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• T

  Tiffany Bullock
  1

  My company Banks with Bank of America. Went in for change and they can't give us money since the teller has no cash. She only doing deposits.... a Bank that has no fund... What a joke!!!

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jesse